Voice Systems Administrator

T-Rex Solutions; Columbia (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental leave

Health, Vision, and Dental

Tuition reimbursement

401(k) with company match

Job summary

T-Rex Solutions in Columbia, MD is seeking a fully cleared Voice System Administrator to support critical national security communications and operations. You will manage Cisco Unified Communications Manager, plan maintenance, document configurations, and ensure secure, compliant voice infrastructure for customer operations.

The role requires seven years of SA experience, a related Bachelor’s degree (or five additional years substitute), DoD 8570 IAM Level 2, and an active TS/SCI w/ FSP.

Qualifications

• Seven years of SA experience in similar scope and complexity
• Bachelor’s degree required; five years additional SA experience may substitute for degree
• Experience with TDM/VOIP call managers and multi-cluster Cisco Voice deployments
• DoD 8570 IAM Level 2 required

Responsibilities

• Provide system administration for Cisco Unified Communications Manager and related systems.
• Plan regular maintenance tasks including updates and upgrades.
• Maintain current documentation of system configurations.
• Design and analyze dial plans and voice routes for the network.
• Administer and monitor voice systems for performance and SLA attainment.
• Support break/fix, moves/adds/changes for telecommunications systems.

Skills

Voice system administration

Cisco Unified Communications Manager

Telephony troubleshooting

Security monitoring

Documentation

H.323/SIP

Cisco UCS / ESXi

DoD 8570 IAM Level 2

Education

Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or related discipline

Tools

Nortel Meridian PBX

Cisco Voice gateways

VMware ESXi

Job description

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Voice System Administrator to join our dynamic team in the Columbia, MD area.

Responsibilities:

Join a mission-focused team supporting critical communications infrastructure. We are seeking a detail-oriented Telephony System Administrator who brings strong technical troubleshooting, security monitoring, and collaboration skills to help maintain reliable, compliant, and secure communications systems for customer operations.

Responsibilities Include:

1. Provide overall system administration for an enterprise-wide Cisco Unified Communications Manager and related systems.
2. Plan regular maintenance tasks including updates and upgrades.
3. Maintain current and accurate documentation of system configurations.
4. Design, administer, and analyze corporate dial plans and traffic routes for voice network structure.
5. Administer and monitor voice systems for performance and SLA attainment.
6. Provide support as needed to lower tier break/fix resolution and move/add/change/deactivation requests for all telecommunications systems.

Seven (7) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree. Experience with the configuration and administration of common TDM and VOIP telephone call manager systems, such as the Nortel Meridian line of PBXs and Cisco Unified Call Manager. Large-scale implementation experience with Cisco Voice in a multi-cluster environment and data networking infrastructure. Working knowledge of H.323 and SIP. Familiar with Cisco UCS platforms, voice gateways, virtualization, and ESXi.. DoD 8570 IAM Level 2 required.

Requirements:

• Minimum Education and Experience:

• Active TS/SCI w/ FSP

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee’s personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $80,000-$100,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.