Voice Product Manager – Home

Progressive; Cleveland (OH); Remote; USD 115,000 - 148,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company"

Medical, dental & vision

Paid time off

Tuition assistance

Job summary

Progressive is seeking a Voice Product Manager to focus on consumer needs within the HomeQuote Explorer (HQX) voice and assisted experiences. You will drive voice-driven quote journeys, agent-supported workflows, and retrieval experiences while collaborating with multiple internal teams to prioritize, fund, deliver, and validate improvements.

The role is remote with quarterly travel to Progressive Headquarters outside Cleveland, Ohio.

Qualifications

• Minimum of 10 years of related professional work experience or a Bachelor’s degree plus 7+ years of related experience.
• Experience delivering products through digital, voice, and agent channel experiences.

Responsibilities

• Shape and improve HQX voice and assisted experiences for consumers.
• Aim to improve quote completion, bind rates, lead conversion, customer experience, and operational efficiency.
• Partner with platform, channel leaders, and groups like User Research, UX Design, Data Analysis, and Systems/IT to define problems and build business cases.

Skills

Voice product management

Customer insights

Data analytics

User research

Cross-functional collaboration

UX patterns

Problem framing

Education

Bachelor's degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

The Direct Property Acquisition Experience (DPAX) group owns the HomeQuote Explorer (HQX) system, which leads users through a digitally guided question flow to gather the information necessary to generate homeowners insurance quotes from multiple carriers. This includes Progressive’s manufactured homeowners product, as well as products from unaffiliated partner carriers.

As a voice product manager, you'll focus on our consumers and their needs to shape and improve key parts of the HQX voice and assisted experience. This includes voice-driven quote journeys, agent-supported workflows, retrieval experiences, re-solicitation methods, and other connected moments across the broader customer journey. In this role, you’ll help drive measurable improvements in quote completion, bind rates, lead conversion, customer experience, and operational efficiency across HQX voice experiences. You’ll partner with platform and channel leaders, along with adjacent groups in User Research, UX Design, Data Analysis, and Systems/IT, to define problem statements, shape solution approaches, and build business cases that enable experience improvements to be prioritized, funded, delivered, and validated.

Location

This is a remote position with quarterly travel to Progressive Headquarters outside Cleveland, Ohio, for meetings and/or training.

Minimum qualifications

• A minimum of 10 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences).
• {OR}Bachelor'sdegree or higher and a minimum of 7 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences).

Preferred skills

• Demonstrates intellectual curiosity andself‑directeddiscovery to build a deep understanding of consumer needs, insurance products, and enabling technology capabilities.
• Synthesizes insights from multiple sources (e.g., competitive intelligence, performance data, user research, session replays) to clearly frame problems and articulate opportunity narratives.
• Identifiesdata, metrics, and reporting needs and usesself‑serviceanalytics tools to generate actionable insights that inform prioritization and decisions.
• Brings a working understanding of how platforms, systems, and UX patterns enableend‑userfeatures and experiences, and appliesuser‑centereddesign frameworks through discovery, definition, and ideation.
• Builds strongcross‑functionalrelationships and produces clear artifacts, such as journey maps and experience/process flows, to align partners and advance complex,multi‑systemexperiences.

Compensation

• $114,800 - $147,600/year
• Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuitionassistance
• Onsite gym & healthcare at large locations

Energagerecognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes &Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants mustbe authorized towork for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.#LI-Remote