Voice-of-Customer Quality Engineer (SSD)

Micron Technology, Inc.; Boise (ID); On-site; USD 114,000 - 195,000; Full time

Job summary

Micron Technology, Inc. in Longmont, CO seeks a Customer Quality Engineer to own the VOC and drive quality across SSD products.

You will track metrics, interact with customers, and lead reliability improvements while collaborating with internal teams to ensure the highest quality levels. Responsibilities include communicating customer issues to engineering, using AI analytics for trend detection, and presenting weekly quality data in reviews.

Qualifications

• Excellent presentation skills and ability to communicate status to executives and customers.
• Outstanding multi-tasking, problem-solving and interpersonal skills.
• Ability to collaborate with multi-functional teams to understand needs and translate them into actionable plans.

Responsibilities

• Act as the Voice Of the Customer (VOC) within Micron!
• Track and lead customer metrics. Responsible for overall quality management for Sold State Drives (SSD) including production DPM, Defects on Arrival, Warranty, and Field Quality issue handling at customer sites.
• Apply background in electrical and electronics engineering to ensure customer's product quality and reliability.
• Collaborate with customers and work closely with their SQE team.
• Lead customer quality scorecard tracking and improvement efforts
• Monitor and identify quality and reliability issues in order to develop customer relationships.
• Assess customer's needs and drive best technical standards internally.
• Responsible for communicating customer issues to the internal engineering and manufacturing teams.
• Leverage Artificial Intelligence (AI) and advanced analytics to identify quality trends, accelerate root cause analysis, and drive proactive quality improvements.
• Responsible for preparing weekly quality data and attending the weekly quality review meeting with customers, as well as representing the company at business reviews (quarterly) as the primary quality representative of the company.

Skills

VOC communication

Excellent presentation skills

Multi-tasking

Problem-solving

Interpersonal skills

Collaboration with cross-functional 0

Education

Bachelor's Degree in Electronics Engineering, Computer Science or a related field

Job description

Micron Technology, Inc. in Longmont, CO seeks a Customer Quality Engineer to own the VOC and drive quality across SSD products.

You will track metrics, interact with customers, and lead reliability improvements while collaborating with internal teams to ensure the highest quality levels. Responsibilities include communicating customer issues to engineering, using AI analytics for trend detection, and presenting weekly quality data in reviews.