Voice Communications Technician II — On-Call & Multi-Site

The University of Chicago; Chicago (IL); On-site; USD 54,000 - 58,000; Full time

Job summary

The University of Chicago is seeking a Communications Technician to maintain and repair voice equipment across campuses and the UChicago Medical Center. You will provide Tier 1–2 support, participate in a 24/7 on-call rotation, and work with voice engineers, inventory staff, and vendors on projects.

Applicants should have a high school diploma, an electronics-related degree, and at least three years of voice systems troubleshooting experience; Cisco UC tools knowledge and ServiceNow experience

Qualifications

• Education: High school diploma or GED required.
• Associates degree in electronics or related field; technical school graduate preferred.
• Minimum three years of experience troubleshooting voice communications infrastructure (voice gateways, carrier circuits, DMARC).
• Background in academic and/or healthcare environments preferred.
• I.B.E.W. Local 134 Communications Technicians in good standing; valid driver’s license.
• Familiar with Cisco UC Manager and Unity; knowledge of UCCX and call center tools is preferred.
• Experience with ITSM ticketing (ServiceNow) and documenting incidents.
• Proficiency with basic computer/hardware test equipment and documentation.

Responsibilities

• Make decisions beyond established procedures when needed.
• Monitor, diagnose, and repair voice networks, equipment, and software.
• Perform routine preventive maintenance.
• Diagnose carrier-related issues and report status.
• Open and track tickets with carriers; follow up to completion.
• Assist carriers with access to University closets and equipment.
• Install communications equipment to board level as instructed.
• Collaborate with voice engineers, inventory staff, network team, and vendors.
• Respond to customer questions about features and functions of the system.
• Document incidents in ServiceNow with complete history and details.
• Maintain documentation of maintenance activity and parts usage.
• Monitor inventory and alert when supplies are needed.
• Mentor new technicians in training and procedures.
• Provide coverage for remote sites (Ingalls, Northwest Indiana, etc.).
• Maintain orderly work areas; participate in special projects as needed.

Skills

Troubleshooting

Communication

Customer service

Multi-shift

Education

High school diploma or GED

Associates degree in electronics

Technical school graduate

Valid driver's license

Tools

Cisco Unified Communications Manager

Cisco Unity

Cisco UCCX

ServiceNow

Job description

The University of Chicago is seeking a Communications Technician to maintain and repair voice equipment across campuses and the UChicago Medical Center. You will provide Tier 1–2 support, participate in a 24/7 on-call rotation, and work with voice engineers, inventory staff, and vendors on projects.

Applicants should have a high school diploma, an electronics-related degree, and at least three years of voice systems troubleshooting experience; Cisco UC tools knowledge and ServiceNow experience