Case Manager Coordinator

Peckham, Inc.; Battle Creek (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Peckham Inc. – Human Services – Battle Creek, Michigan is seeking a Vocational Services Coordinator to lead the Business Services Team, supervise staff, manage a small caseload, and ensure CARF and Peckham standards are met.

This role emphasizes person-centered case management, program evaluation, collaboration with community partners, and continuous service improvement to deliver high‑quality employment services.

Qualifications

• Bachelor’s degree in a related field and 2–3 years of experience helping individuals with disabilities or barriers to employment in vocational/human services.
• 1–2 years of experience leading, coaching, or mentoring others.
• Knowledge of program compliance requirements including documentation, audits, or reporting.

Responsibilities

• Provide leadership and supervision for all human service program operations within Peckham’s Business Services.
• Coach, train, set goals, encourage, and give feedback to staff.
• Collaborate with management to deliver high‑quality employment services.
• Offer clinical consultation for service plan development and progress tracking.
• Supervise case file records, program evaluation data, and quality documents.
• Lead vocational evaluation, situational assessment, and work adjustment training.
• Deliver person‑centered case management with individualized program plans and assistive technology.
• Process intake documents and maintain electronic case files.
• Provide one‑on‑one counseling and training as needed.
• Support HR functions including new hire orientation and FMLA management.
• Analyze needs to improve service quality and develop partnerships with community stakeholders.
• Advance continuous improvement in program design and customer service.
• Facilitate communication between services, operations, and headquarters.
• Provide counseling and crisis intervention as required.
• Promote Peckham’s vision, values, culture, and customer service.
• Maintain a safe and clean work environment.

Skills

Leadership

Coaching

Team supervision

Communication

Case management

Collaboration

Education

Bachelor's degree

Master's degree (preferred)

LPC or rehabilitation counselor certification (preferred)

Job description

Vocational Services Coordinator

Peckham Inc. – Human Services – Battle Creek, Michigan

Position Summary: The Vocational Services Coordinator provides leadership to the Business Services Team in delivering human services programs to individuals with disabilities and other barriers to employment. The coordinator supervises vocational service staff, manages a small caseload of clients, and ensures compliance with Peckham and CARF standards.

Eligible for a $3,000 sign‑on bonus.

Key Responsibilities:

• Provide leadership and supervision for all human service program operations within Peckham’s Business Services.
• Support and supervise Business Service staff through coaching, training, goal setting, encouragement, and feedback.
• Collaborate with Business Services Management to deliver high‑quality employment services while meeting business needs.
• Offer clinical consultation to staff for effective service plan development, progress tracking, and outcome achievement.
• Supervise maintenance of case file records, program evaluation data, and quality documents.
• Lead direct vocational evaluation, situational assessment, and work adjustment training for referred participants.
• Deliver person‑centered case management and individualized program plans, incorporating vocational goals, strengths, interests, functional limitations, and assistive technology.
• Process initial intake documents and maintain electronic case files.
• Provide one‑on‑one counseling, coaching, and training as needed.
• Support human resources functions, including new hire orientation, FMLA management, and corrective action support.
• Analyze client, community, and referral source needs to improve service quality.
• Develop and maintain relationships with community partners, agencies, families, and stakeholders.
• Advance continuous improvement in program design, service delivery, and customer service.
• Facilitate effective communication between services, operations teams, and headquarters.
• Provide individual counseling and crisis intervention for participants as required.
• Promote Peckham’s vision, values, culture, and commitment to customer service.
• Maintain a safe and clean work environment.

Supervisory Responsibilities

The position oversees staff positions within the Business Services Team.

Minimum Qualifications

• Bachelor’s degree in a related field and 2–3 years of experience supporting individuals with disabilities or barriers to employment in vocational, workforce development, human services, or case management settings.
• 1–2 years of experience leading, coaching, or mentoring others.
• Knowledge of program compliance requirements, including documentation, audits, or reporting aligned with regulatory or accreditation standards.

Preferred Qualifications

• Master’s degree (M.A.) in Rehabilitation Counseling.
• Licensed Professional Counselor (L.P.C.) or Certified Rehabilitation Counselor.
• CPR and First Aid certification (may be obtained after hire).

Physical Demands

The position involves sitting, standing, walking, light lifting, and the use of a computer. Reasonable accommodations may be made as needed.

EEO Statement

Peckham is an equal opportunity employer. We do not unlawfully discriminate on the basis of protected characteristics. All qualified applicants will receive consideration for employment.