VNOC Resiliency Specialist - Day Shift (Hybrid)

Mount Indie; Gilbert (AZ); Hybrid; USD 80,000 - 105,000; Full time

Job summary

Mount Indie is seeking a VNOC Resiliency Specialist (Day Shift) in Gilbert, AZ. This hybrid role requires monitoring and triage of enterprise, on-premise, and cloud infrastructure, with escalation as needed and close collaboration with Incident Managers.

You will manage dashboards, runbooks, and incident timelines, ensuring SLA adherence and precise handovers to daytime staff. The position emphasizes vigilance, process discipline, and calm execution under pressure.

Qualifications

• Must follow established SOPs during critical alerts.
• Ability to run triage checklists under stress and execute documented procedures.
• Excellent written communication for turnover logs and ticket updates.

Responsibilities

• Dashboard Surveillance: monitor enterprise network, on-premise, and cloud health with SolarWinds, Elastic, and APM dashboards.
• Queue Management & Triage: acknowledge alerts, prioritize queue, route to correct teams.
• First-Response & Escalation: perform first-line response during Major Incidents and escalate with SMEs as needed.
• Cloud Health Monitoring: monitor AWS and OCI health dashboards and trigger escalation workflows.
• Ticketing & SLA Compliance: document incident timelines and updates in ServiceNow and Jira.
• Shift Turnover & Incident Logging: provide thorough handovers and timeline data for post-incident reviews.
• Change Window Monitoring: observe dashboard health during maintenance windows in ServiceNow.
• Runbook & Process Adherence: follow VNOC runbooks and flag outdated docs.

Skills

Process-Driven

Autonomous

Strong Communicator

Tools

ServiceNow

Jira

SolarWinds

Elastic

APM

Job description

Mount Indie is seeking a VNOC Resiliency Specialist (Day Shift) in Gilbert, AZ. This hybrid role requires monitoring and triage of enterprise, on-premise, and cloud infrastructure, with escalation as needed and close collaboration with Incident Managers.

You will manage dashboards, runbooks, and incident timelines, ensuring SLA adherence and precise handovers to daytime staff. The position emphasizes vigilance, process discipline, and calm execution under pressure.