VN-US10-2026-069 TLP Repayment Associate

IOM GLOBAL OFFICE WASHINGTON DC; Washington (District of Columbia); On-site; USD 72,000 - 88,000; Full time

Job summary

IOM Global Office Washington DC is seeking a TLP Repayment Associate to manage outreach and debt recovery for migrants’ travel loan accounts under USRAP. The role is based in Washington DC and requires English and Burmese fluency.

The incumbent will contact Participants, review data, respond to inquiries, and negotiate repayment plans while maintaining confidentiality and adherence to SOPs and data protection requirements.

Qualifications

• University degree with at least three years of relevant professional experience, or more than five years with a high school diploma.
• Experience in billing and collections is advantageous.
• Experience with USRAP Travel Loan Program is a distinctive advantage.

Responsibilities

• Initiate structured outreach calls toParticipants with overdue accounts and discuss repayment options.
• Review and enter data in systems and document contact outcomes with notes.
• Respond to general account inquiries via phone or email.
• Negotiate secure, amicable repayment agreements with Participants.
• Perform skip tracing to locate relevant parties for repayment arrangements.
• Prepare and send repayment letters to Participants.

Skills

FDCPA knowledge

Verbal communication

Data entry

Persuasion

Education

Bachelor/University degree or higher

High school diploma + 5 years experience

Tools

MS Word

MS Excel

Job description

Job Identification (Reference Number): VN-US10-2026-069

Position Title: TLP Repayment Associate

Duty Station City: Washington D.C.

Duty Station Country: United States of America

Contract Type: One Year Fixed Term

Vacancy Type: Vacancy Notice

Grade & Salary: G5 (USD 6,714.58 Monthly)

Initial duration: 12 months

Fluency in English is required (oral and written). Additionally, fluency in Burmese is required.

IOM provides comprehensive support to the USRAP, including case processing, migration health assessments, cultural orientation training, organized transportation, and administration of the travel loan and collections program. The Department of Mobility Pathways and Inclusion (MPI), through the Resettlement and Movement Management Division (RMM), holds organizational responsibility for providing direction, oversight, and guidance to IOM’s worldwide support for all resettlement programs.

Under the direct supervision of the Senior TLP Associate and the overall supervision of the Head of USRAP TLP, the incumbent is responsible for contacting TLP Participants ("migrants holding TLP accounts") for all matters related to any outstanding debt or paid in full loan, guided by IOM’s principles, while following applicable federal, state, and regulatory guidelines and laws.

Responsibilities

• Initiate engaging and structured outreach calls to Participants with overdue accounts, ensuring communication adheres to all relevant legal guidelines, and encourage discussion of options for settling outstanding balances.
• Review and enter data in the system, ensuring compliance to SOPs and accuracy of the information, and record all contact results or dispositions, as well as document any relevant notes about the contact in the relevant system.
• Respond to general account inquiries from Participants via phone or email.
• Actively explore with Participants’ options to establish a secure, amicable and fair agreement for repayment.
• Performs various skip tracing techniques to locate right parties to negotiate payment arrangements.
• Prepare and initiate distribution of repayment letters to Participants.
• Support Participants with general questions about the TLP WebPortal and support with registration when needed.
• Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct, and relevant data protection rules.
• Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with participants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management to any safeguarding or protection concerns, as well as any non-compliance to SOPs, programmatic legal requirements or codes of conduct by IOM staff or partners.
• Perform such other duties as may be assigned

Qualifications

Required Qualifications and Experience

Education

• University Degree from an accredited academic institution, with at least three years of relevant professional experience, or
• Completed high school diploma from an accredited academic institution, with at least five years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Working experience in office management/ Accounting/Bookkeeping
• Working experience in billing and collections is an advantage
• Working experience in USRAP Travel Loan Program a distinctive advantage

Skills

• Fair Debt Collection Practices Act (FDCPA) (strong advantageous)
• MS Office Words, Excel, (required)
• Strong verbal communication skills and ability to effectively persuade and influence without authority.
• Highly motivated with strong interest in humanitarian dynamics and energetic with resilience to manage work pressure.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position:

• Fluency in English is required (oral and written)
• Additionally, fluency in Burmese is required

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process.

Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.