VMS & Security Operations Manager

Houston Rockets; Houston (TX); On-site; USD 90,000 - 135,000; Full time

Job summary

Houston Rockets seeks a Security Technology Systems Manager to oversee the video management system (VMS), security screening equipment, and venue operations. You will ensure reliable camera coverage, data security, regulatory compliance, and rapid incident response.

Responsibilities include maintaining system documentation, performing maintenance, coordinating with IT, and supporting investigations with video evidence.

Qualifications

• Bachelor’s degree or equivalent experience in security management, IT, engineering, or related field.
• 3–5+ years of experience in VMS, physical security, or networked surveillance.
• Familiarity with VMS platforms (Genetec, Milestone, Avigilon, Hanwha) and basic networking concepts.

Responsibilities

• Monitor and manage VMS, security cameras, access control readers, and related hardware.
• Ensure continuous camera coverage, uptime, and prompt incident response.
• Maintain documentation, configurations, access controls, retention policies, and audit logs.
• Coordinate with IT for network/server issues and perform routine maintenance.
• Monitor system health, generate reports, and resolve critical issues.
• Manage user access, permissions, and privacy protections for VMS.
• Plan upgrades, expansions, and vendor maintenance with minimal disruption.
• Conduct system health checks, backups, firmware updates, and risk assessments.
• Develop SOPs for incident reporting, evidence handling, and data retention.
• Coordinate with Security, Facilities, and authorities; support investigations with video evidence.
• Track KPIs like uptime and incident response time for management reports.
• Investigate breaches and provide detailed reporting.
• Manage budgets and vendor relationships; procure equipment and licenses.

Skills

VMS operations

Security systems

IT networking basics

Troubleshooting

Analytical thinking

Communication

Budget management

Training & mentorship

Privacy & data protection

Education

Bachelor’s degree or equivalent experience

Tools

Genetec

Milestone

Avigilon

Hanwha

Job description

Houston Rockets seeks a Security Technology Systems Manager to oversee the video management system (VMS), security screening equipment, and venue operations. You will ensure reliable camera coverage, data security, regulatory compliance, and rapid incident response.

Responsibilities include maintaining system documentation, performing maintenance, coordinating with IT, and supporting investigations with video evidence.