VMS/MSP Account Manager

Syncx; St. Louis (MO); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission plan

PTO

Benefits package

Culture

Remote-first

Job summary

Syncx is a physician workforce solutions company seeking an Account Manager to drive locum tenens placements. You will coordinate and push the process from job order to physician start date, while supporting ongoing client and agency relationships with proactive problem solving.

This is a fully remote position with the requirement to be visible on camera during team meetings. You will build relationships with client practice managers, manage data and credentialing deadlines, and continually seek

Qualifications

• High school diploma or equivalent required.
• 3+ years in healthcare ecosystem.
• Adherence to laws and data handling best practices.
• Salesforce experience preferred.
• Self-motivated, autonomous, and a team player.

Responsibilities

• Build and maintain relationships with client practice managers and recruitment teams.
• Move candidates through the process from name clear to placement.
• Coordinate and drive the placement process from job order to start date.
• Utilize technology to build placements, create jobs, send invitations to agencies, set up shifts, process name clears, set up rates, and book assignments.
• Ensure data integrity in the system with up-to-date contacts, job descriptions and client details.
• Drive order fulfillment by ensuring accuracy of job information and clear communication with agencies.
• Assist in agency/client training and troubleshooting when using the technology.
• Review and submit candidates for locum tenens assignments to department leaders.
• Ensure client and agency satisfaction by meeting their needs.
• Work with credentialing to ensure deadlines are met and escalate when necessary.

Skills

Verbal & written communication

Detail-oriented

Interpersonal skills

Problem solving

Team collaboration

Time management

Prioritization

Education

High school diploma

Tools

Salesforce

Job description

Syncx is a physician workforce solutions company. We combine our proprietary physician staffing technology with an unmatched service experience to bring solutions to maximize the value of our client’s locum tenens programs. We do this by coordinating the expertise of our curated panel of healthcare staffing companies with clients who need temporary healthcare providers. Our program helps deliver physicians to hundreds of facilities and their communities each year.

Position Summary:

As an Account Manager, you will act as a driver and consultant hired to facilitate locum tenens placements. You will coordinate and drive the placement process from job order to physician start date and bear shared responsibility for ongoing customer and assignment support. This is an a big and important job. You trouble shoot problems, train agencies, drive fulfillment, build relationships and act as an advisor to both agency and client smoothing all of the bumps along the way. You know what is happening at all times because you track and document your work.

Your goal is to be proactive, ultimately creating an experience where working with us is easier than for the agency/client to work the process directly. Our goal is to help clients efficiently manage their locums spend and to help our agencies grow. Other programs would find this combination impossible, in our program we know how to make it happen. This is an agency and client facing role, we are on camera and on the phone and your attention to detail and communication skills will be top notch.

This is a fully remote position with the requirement to be visible on camera during team meetings.

Scope of Job:

• Take an active role in building and maintaining strong working relationships with client practice managers and recruitment teams
• Proactively establish new points of contact and build relationships within the client and agency organizations to build rapport and learn internal systems
• Move locum tenens candidates through the process from name clear to placement prompting action from agency, clients, and credentialing to ensure efficiency, quality and speed
• Utilize technology to build placements, create jobs, send invitations to agencies, set up shifts, process name clears, set up rates, and book assignments
• Ensure data integrity in the system keeping contacts, job descriptions and client details up to date
• Drive order fulfillment by ensuring accuracy of job information, consistent communication with agencies about priorities and being the subject matter expert on the client
• Assist in agency/client training and troubleshooting when using the technology
• Review and submit candidates for locum tenens assignments to department leaders
• Ensure the satisfaction of our client and agencies by consistently meeting their needs
• Take a hands-on approach to rate construction to ensure that rates are accurate, reasonable and robust enough to attract quality candidates
• Work with Syncx credentialing specialist to prep for meetings, ensure providers meet credentialing deadlines, and **escalate** when necessary to keep things on track
• Identify gaps in existing processes and procedures and effectively recommend and drive improvements
• Apply knowledge of business and the marketplace to help clients and agencies improve outcomes
• Provide guidance and assistance to agencies to help facilitate the best matches and odds of placement success
• Looks for ways to improve the process and work with stakeholders to create those improvements
• Anticipate problems before they occur to ensure resolutionManages assignment quality through ongoing check-ins to reduce fall‑off
• Fully remote position with the requirement to be visible on camera during team meetings
• Occasional client visits will be required
• Other responsibilities as necessary

Qualifications & Experience:

• High school diploma or equivalent required
• 3+ years of experience within the healthcare ecosystem
• Adherence to laws and best practices in regard to dealing with customers and data
• Salesforce experience is preferred
• Self-motivated with the ability to work autonomously and as part of a collaborative team

Skills:

• Excellent verbal and written communication skills
• Detail-oriented with excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Complex thinker and problem solver
• Cooperative and collaborative worker
• Strong problem solving and decision-making skills in a fast-paced team environment
• Proven time management and prioritization skills focusing on urgent and overlapping deadlines

Compensation:

• Competitive salary to commensurate with experience
• Commission plan
• Employee-centric culture
• Permissive PTO
• Comprehensive benefits package with employer contribution