VMI Support Technician: Onsite & Remote Inventory Expert

Ptsolutions; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

401(k) with Company Match

Medical, Vision, Dental

Job summary

PTSolutions is seeking a Vending Support Specialist to install, maintain, troubleshoot, and repair tool and MRO vending machines at customer facilities. The role combines remote support from your branch with on-site visits as needed.

You will set up and program machines, respond to calls, and manage inventory accurately across multiple locations, while coordinating with sales and VMI leadership to optimize customer outcomes. Dallas-area candidates preferred.

Qualifications

• Must be 21+ to drive a company vehicle.
• Valid driver's license with clean driving record.
• High School Diploma or GED Equivalency.

Responsibilities

• Set up, program, and troubleshoot tool & MRO industrial vending machines.
• Answer and respond to multiple calls daily while creating and logging service tickets.
• Regularly maintain an accurate inventory for each machine at each customer; remotely via data and onsite as required.
• Communicate with all customer personnel in a timely, professional, and courteous manner.
• Quickly respond to customer demand for replenishment and additional product lines in their VMI programs.
• Maintain quality service levels and process efficiencies while providing for continuous departmental improvements.
• Coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts and best practices.
• Prepare and complete orders for delivery or pickup according to schedule.
• Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards.
• Assist with other projects and duties when the business needs require.
• Travel: 20%.

Skills

Valid driver's license

Customer service

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Outlook

Teams

Windows OS

Job description

PTSolutions is seeking a Vending Support Specialist to install, maintain, troubleshoot, and repair tool and MRO vending machines at customer facilities. The role combines remote support from your branch with on-site visits as needed.

You will set up and program machines, respond to calls, and manage inventory accurately across multiple locations, while coordinating with sales and VMI leadership to optimize customer outcomes. Dallas-area candidates preferred.