VMI Project Manager

Creston Industrial Sales; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Creston Industrial Sales is seeking a Project Manager to support its tool management vending program at customer sites in Michigan. This onsite role, based in Grand Rapids, requires coordinating installations, inventory, and service across client locations.

You will analyze inventories, perform cycle counts, manage data in office systems, and collaborate with customers to ensure timely deliveries and successful program implementations.

Qualifications

• High school education or equivalent.
• Has valid driver’s license and access to an insured vehicle to visit customer sites.
• Strong verbal and written communication skills.
• Detail-oriented and well-organized.
• Experience with physical inventories.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Analyze inventory, equipment maintenance and basic troubleshooting.
• Schedule and perform physical cycle counts.
• Monitor customer requests to complete or facilitate to proper personnel.
• Deliver products as needed.
• Assist with program installations – equipment/software setup.
• Assist with crib crawls; database entry as needed.
• Perform quotes for products with delivery as requested.
• Ensure reports needed by customers are run and delivered on time.
• Enter orders received by phone, verbal request, or e-mail.
• Maintain customer files and asset records for organized documentation.
• Support in program review documents and audits.

Skills

Strong communication

Detail-oriented

Excel proficiency

Hardware/software troubleshooting

Data entry and analysis

Education

High school diploma

Tools

Microsoft Excel

Job description

Overview

Creston industrial Sales is a distributor of quality cutting tools & products and technical services to metal working manufacturers in Michigan. Creston is searching for a project manager to serve on its tool management vending team to oversee the installation and maintenance of its tool vending management systems at customer locations. The ideal individual will have strong computer and problem-solving skills with a willingness to learn and implement the vending process and interact with customers directly. Responsibilities are performed in the office and at local customer sites.

Role Description

Full time work of 40 hours per week during regular business hours with required flexibility from the employee to work extra hours when needed to complete work. The position requires the employee to effectively manage time between the office and customer locations with most work performed at customer locations. THIS IS AN ONSITE ROLE IN GRAND RAPIDS, MI.

Objectives

• Manage tool vending machines and processes at customer sites
• Monitor customer requests and inventory
• Closely monitor tool inventory and consigned accounts
• Ensure all incoming requests are completed within a timely manner as scheduled
• Assist on all Tool Management Program implementations and existing modifications
• Supportactions to find a consistent process of implementation and program reviews
• Develop methods that shorten the program implementation timeline
• Represent Creston to customers engaging them in a professional manner
• Identify new or additional opportunities to deliver customer service and manage inventory

Responsibilities

• Analyze inventory, equipment maintenance and basic troubleshooting
• Schedule and perform physical cycle counts
• Monitor customer requests to complete or facilitate to proper personnel
• Deliver products as needed
• Assist with program installations - equipment/ software setup
• Assist with crib crawls
• Assist with database entry as needed
• Perform quotes for products, with delivery, as requested by customers, TM Manager, or CIS outside sales.
• Ensure all reports the customer needs are run and delivered at the required interval
• Entering of orders received either by phone, verbal request, or e-mail.
• Assist with the tracking, location, and status of all tech tools in the field using an asset sheet
• Maintain the electronic and hard copy customer files for all accounts to ensure all relevant documentation is retained in an organized standardized format.
• Assist in the creation and review of program review documents. Attend program review if needed
• Perform Purchasing responsibilities where expedited delivery is requested
• Conduct Equipment Ordering
• Maintain a professional, friendly relationship with coworkers and customers
• Assist Creston personnel when possible or requested
• Closely monitor inventory status and health
• Improve tracking of non-returnable inventory
• Provide customers correct part number and consistent descriptions to improve the identification of inventory items in stock.
• Ensure new TM program part numbers are set up in the system properly with customer part numbers attached
• Notify account sales representative of new opportunities, high volume items, or site specific vendor products that could be supplied or managed by Creston

Qualifications

• High school education or equivalent
• Has valid driver’s license and access to an insured vehicle to visit customer sites or other demonstrated ability to visit customers as needed
• Strong verbal and written communication skills
• Detail-oriented and well-organized
• Microsoft Office Products (with strong knowledge of Excel)
• Willing to perform basic hardware / software problem solving
• Willing to work with and around computers / technology.
• Experience with physical inventories
• Capable of basic data entry and analysis
• Knowledge of tooling
• Does not mind traveling (minimal overnights)
• Willing to work flexible hours such as leaving the house early to be at a customer at 8:00 or staying a couple hours late if it means getting the job done.
• Customer service skills with ability to related to and communicate with customers.
• Willing / capable of spending an entire day or several days in a row on their feet or working at a desk on spreadsheets.
• Willing / capable of working in dirty environments.
• Ability to work in /around tight spaces
• Excellent work ethic with the ability to accomplish tasks with little supervise
• Dedication to the customer and exceeding their expectations