Vital Records Front Desk & Admin Specialist

State of Michigan; Lansing (MI); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The State of Michigan’s MDHHS is seeking staff to manage the front desk for vital records, certify applications, verify IDs, and process orders in BRS/VERA. Duties include handling various payment methods and balancing cash at shift end, with strict adherence to the agency’s policies.

Positions may allow remote or hybrid work within Michigan; candidates should confirm location at interview and must complete all required application steps via NEOGOV with documents such as resume, cover letter,

Qualifications

• Educational level typically acquired through completion of high school.
• Calculations Assistant 5: No specific type or amount is required.
• Calculations Assistant 6: One year of administrative support experience.
• Calculations Assistant E7: Two years of administrative support, including one year equivalent to a Calculations Assistant 6, involving examining, counting, and coding, performing basic mathematical calculations and proofreading numerical data.
• Calculations Assistant 8: Three years of administrative support experience, including one year equivalent to a Calculations Assistant E7, involving examining, counting, and coding, performing basic mathematical calculations and proofreading numerical data.

Responsibilities

• Maintain front desk area where vital records requests are received from the general public.
• Certify applications, verify signatures and IDs, determine eligibility for the record and enter the order into BRS/VERA.
• Handle fees and payments (cash, check, money order, credit cards) and reconcile cash at end of shift.
• Review daily return mail and process it.
• Ability to work remotely or hybrid within Michigan as needed.

Education

High school diploma

Job description

The State of Michigan’s MDHHS is seeking staff to manage the front desk for vital records, certify applications, verify IDs, and process orders in BRS/VERA. Duties include handling various payment methods and balancing cash at shift end, with strict adherence to the agency’s policies.

Positions may allow remote or hybrid work within Michigan; candidates should confirm location at interview and must complete all required application steps via NEOGOV with documents such as resume, cover letter,