VITA Program Manager: Lead Tax Help & Volunteer Teams

United Way of North Central Florida; Gainesville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

The United Way of North Central Florida seeks a VITA Manager to lead the Volunteer Income Tax Assistance program in Gainesville, FL. This full-time, on-site role coordinates schedules, trains volunteers, ensures IRS compliance, and drives high-quality tax preparation for community members.

You will build partnerships with local agencies, promote services, monitor performance, and report outcomes to support financial stability initiatives across the six-county area.

Qualifications

• Experience coordinating schedules and supervising operations.
• Volunteer coordination and leadership experience.
• Tax preparation knowledge including IRS VITA guidelines.
• Community outreach and partnership-building experience.
• Strong communication and report-writing skills.
• Experience with data entry and tax/case management software.
• Bachelor’s degree or equivalent in related field preferred.

Responsibilities

• Oversee day-to-day VITA program operations in Gainesville.
• Coordinate program schedules and supervise volunteer tax preparers.
• Develop and deliver volunteer training and ensure quality assurance.
• Promote VITA services and engage community partners.
• Track performance metrics and prepare reports.
• Collaborate with internal staff and external stakeholders.

Skills

Program management

Organizational skills

Volunteer coordination

Leadership abilities

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Case management software

Tax software

Job description

The United Way of North Central Florida seeks a VITA Manager to lead the Volunteer Income Tax Assistance program in Gainesville, FL. This full-time, on-site role coordinates schedules, trains volunteers, ensures IRS compliance, and drives high-quality tax preparation for community members.

You will build partnerships with local agencies, promote services, monitor performance, and report outcomes to support financial stability initiatives across the six-county area.