VITA Manager

United Way of North Central Florida; Gainesville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

The United Way of North Central Florida seeks a VITA Manager to lead the Volunteer Income Tax Assistance program in Gainesville, FL. This full-time, on-site role coordinates schedules, trains volunteers, ensures IRS compliance, and drives high-quality tax preparation for community members.

You will build partnerships with local agencies, promote services, monitor performance, and report outcomes to support financial stability initiatives across the six-county area.

Qualifications

• Experience coordinating schedules and supervising operations.
• Volunteer coordination and leadership experience.
• Tax preparation knowledge including IRS VITA guidelines.
• Community outreach and partnership-building experience.
• Strong communication and report-writing skills.
• Experience with data entry and tax/case management software.
• Bachelor’s degree or equivalent in related field preferred.

Responsibilities

• Oversee day-to-day VITA program operations in Gainesville.
• Coordinate program schedules and supervise volunteer tax preparers.
• Develop and deliver volunteer training and ensure quality assurance.
• Promote VITA services and engage community partners.
• Track performance metrics and prepare reports.
• Collaborate with internal staff and external stakeholders.

Skills

Program management

Organizational skills

Volunteer coordination

Leadership abilities

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Case management software

Tax software

Job description

Company Description

United Way of North Central Florida is a long-standing community organization that has served a six-county area, including Alachua, Bradford, Dixie, Gilchrist, Levy, and Union counties, since 1957. Its Community Investment Fund supports 35 programs across 26 partner agencies, amplifying impact through strong local collaboration. United Way of North Central Florida has earned top ratings for accountability and transparency from Charity Navigator and a gold rating from GuideStar, reflecting its commitment to responsible stewardship. Additional information about programs and involvement opportunities can be found at www.unitedwayncfl.org.

Role Description

The VITA Manager is a full-time, on-site role based in Gainesville, FL, responsible for overseeing the Volunteer Income Tax Assistance (VITA) program. This position manages day-to-day operations, including coordinating program schedules, supervising volunteer tax preparers, and ensuring adherence to IRS and organizational guidelines. The VITA Manager develops and delivers training for volunteers, monitors quality assurance processes, and supports accurate, timely tax return preparation for community members. The role includes outreach to community partners, promotion of VITA services, and development of strategies to increase program participation and impact. The VITA Manager also tracks performance metrics, prepares reports, and collaborates with internal staff and external stakeholders to align the program with United Way’s broader financial stability initiatives.

Qualifications

• Candidates should possess strong program management and organizational skills, including experience coordinating schedules, overseeing operations, and meeting deadlines.
• Candidates should possess volunteer coordination and leadership abilities, such as recruiting, training, supervising, and supporting volunteers in a service-oriented environment.
• Candidates should possess tax preparation or financial services knowledge, including familiarity with IRS VITA guidelines, basic individual tax law, and quality assurance practices (IRS certification or willingness to obtain is preferred).
• Candidates should possess community outreach and partnership-building skills, including experience working with local agencies, promoting services, and engaging diverse populations.
• Candidates should possess strong communication and interpersonal skills, including the ability to explain complex information clearly, write reports, and collaborate with stakeholders.
• Candidates should possess proficiency with computers and databases, including data entry, report generation, and use of tax preparation or case management software.
• Beneficial qualifications include experience in nonprofit or social services settings, knowledge of financial stability initiatives, and prior work with low- to moderate-income households.
• A bachelor’s degree in a related field (such as social services, public administration, business, or finance) or equivalent combination of education and relevant experience is preferred