Visual Merchandiser & Trainer - Northeast

Lumesse; New York (NY); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Excellent health, dental and vision

401(k) with employer match

Life insurance and long-term disabled

18 days PTO per year

Holiday pay and sick time

Job summary

Swatch Group in the Northeast US seeks a Visual Merchandiser & Trainer to drive visual merchandising across Hamilton boutiques and wholesale accounts, and to lead training initiatives for brand knowledge and product presentation.

The role encompasses floor sets, store visits, and training sessions for managers and staff, with extensive travel (up to 80-85%). The annual base salary ranges from $70,000 to $77,000 and includes eligibility for an annual bonus.

Qualifications

• High School Diploma or GED required; college degree preferred.
• 2-3 years of retail visual merchandising experience
• Strong verbal and written communication
• Proficient in Microsoft Word, Excel and PowerPoint
• Valid driver's license
• Proven ability to coach and train diverse teams in a fast-paced retail environment
• Ability to travel domestically and internationally up to 80-85% of the time (minimum 4 days per week)

Responsibilities

• Implement and maintain visual merchandising standards across retail and wholesale locations.
• Conduct store visits to evaluate visual execution and provide on-the-spot adjustments and recommendations.
• Plan and execute floor sets, window displays, seasonal transitions, and promotional setups.
• Facilitate training sessions for store managers and associates on visual standards and customer experience.
• Collaborate with regional teams and brand leadership to plan and execute training strategies.

Skills

Verbal communication

Written communication

Organizational skills

Project management

Team coaching

Multitasking

Travel flexibility

Visual merchandising

Driver's license

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Visual Merchandiser & Trainer - Northeast

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

As a Visual Merchandiser & Trainer with Hamilton, U.S., the position will be responsible to support the watch sales within our retail and wholesale account through visual merchandising and training. This role will oversee the visual representation of our Hamilton brand and products in all boutiques (retail and wholesale) within assigned Northeast Territory region. Visual Merchandiser & Trainer will also be responsible for maintaining training initiatives that will increase Hamilton brand and product knowledge. Tasks include the planning, organization, coordination, training and implementation of all Visual Merchandising measures that have been developed by the Hamilton.

This position is a field position.

Profile

• Implement and maintain visual merchandising standards across retail and wholesale store locations, ensuring compliance with Company guidelines and brand standards.
• Conduct regular store visits to evaluate visual execution, providing on-the-spot adjustments and recommendations.
• Contribute to achieving sales volume goals by ensuring effective presentations and maintenance of all product categories, making sure that all stores are set up correctly during promotions and regular business.
• Prepare and distribute communication materials related to visual displays in accordance with brand guidelines.
• Manage vendor relationships by placing and following up on visual orders to ensure timely implementation and centralized mailing of visual materials to trade location.
• Coordinate internal distribution of visual materials to stores, ensuring compliance and visibility.
• Collaborate with retail locations, regional teams, and brand leadership to plan and execute floor sets, window displays, seasonal transitions, and promotional setups.
• Identify visual merchandising opportunities within and outside stores, developing innovative window decoration ideas.
• Create and maintain a photo library documenting boutique conditions before and after visits.
• Provide recap reports summarizing store visit findings and improvement recommendations.
• Assist Visual Manager and SIS Project Manager with identifying SIS opportunities and maintenance/renovation needs.
• Lead first-class setup and decoration of brand-sponsored events, mono- and multi-brand related, to maximize visual impact.
• Partner with management in planning and executing functional training, leadership development, product and sales training and other agreed training strategies.

Training & Development Responsibilities

• Facilitate training sessions for store managers and associates focused on current visual merchandising standards, product placement, and customer experience best practices.
• Provide comprehensive communication and training programs to stores
• Partner with management on planning and executing functional, leadership, product, and sales training programs.
• Provide ongoing coaching to store teams, identifying skill gaps and recommending development initiatives.
• Foster strong relationships with store teams to support adoption of visual and training standards.

Additional Responsibilities

• Monitor regional business trends, competitor trends by reading and understanding business reports and identify potential opportunities to support sales growth.
• Perform other duties as assigned by management.

Requirements

Education and Experience Requirements

• High School Diploma or GED required; College degree preferred.
• 2-3 years of retail visual merchandising experience, preferably in specialty goods, jewelry, or watches.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Valid driver’s license required.
• Proven ability to coach and train diverse teams in a fast-paced retail environment.
• Strong eye for design, layout, and brand storytelling through product presentation.
• Ability to prioritize multiple responsibilities and thrive in a dynamic, fast-paced environment.
• The work schedule will vary from Monday through Friday and may include an occasional weekend.
• Ability to domestically and internationally up to 80-85% of the time (minimum 4 days per workweek).

Physical Requirements:

This is primarily active position which requires the Visual Merchandiser & Trainer to move about the various locations while continuously climbing ladders, bending, stooping, lifting, reaching, moving and carrying up to 40 lbs. There is frequent travel to multiple retail locations within assigned territory. The position requires the ability to operate motor vehicles, computers and tablets, communicate clearly, and engage physically with visual merchandising setups. Finger dexterity is necessary. Occasional evening or weekend work to support store openings, seasonal transitions, or special events.

Additional Skill Requirements:

• Strong organizational, project management, and problem-solving skills.
• Confident communicator and presenter.
• Self-motivated, proactive, and a quick learner.
• Ability to work independently and as part of a team.
• Ability to remain engaged and responsive when working remotely.
• Flexibility to work extended hours when required.
• Willingness to accept feedback and continuously improve.

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Visual Merchandiser & Trainer. Duties, responsibilities and activities may evolve or change at any time with or without notice.

The annual base salary range for this position is $70,000–$77,000. Actual compensation will be determined based on factors such as experience and skills. This position is also eligible for an annual bonus.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance