Visual Lead & Key Holder — Elevate the Outdoor Store

Cscgeneration 2; Seattle (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Backcountry is seeking a highly motivated and experienced Key Holder to join our team in Seattle. The role includes opening and closing, handling cash and transactions, inventory control, and delivering exceptional customer service, while also serving as Visual Lead to maintain brand-aligned displays.

You'll support the Store Manager, mentor new team members, and help ensure a secure, organized, and engaging shopping environment for our valued customers.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in retail sales or customer service
• Strong communication and interpersonal skills; ability to manage multiple tasks and prioritize effectively
• Ability to work in a fast-paced and dynamic environment
• Flexible schedule including evenings, weekends and holidays
• Basic computer skills and experience with Point-of-Sale systems is a plus
• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Flexible schedule including nights, weekends, and holidays
• Regular and predictable attendance

Responsibilities

• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager
• Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges
• Maintain a clean, organized and attractive store appearance
• Assist in the execution of and ensure daily tasks are completed
• Train and mentor new team members
• Perform other duties as assigned by the Store Manager and Assistant Store Manager
• Update the sales floor based on inventory levels and direction from the Visual Team
• Upload bi-weekly store photos
• Ensure all inventory is represented on the sales floor
• Maintain visual display packaging locations and organization
• Communicate new arrival locations to the team
• Complete Store Flips with seasonal inventory changes
• Perform other duties as assigned by the Store Manager and Assistant Store Manager

Skills

Excellent communication

Interpersonal skills

Retail sales experience

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Backcountry is seeking a highly motivated and experienced Key Holder to join our team in Seattle. The role includes opening and closing, handling cash and transactions, inventory control, and delivering exceptional customer service, while also serving as Visual Lead to maintain brand-aligned displays.

You'll support the Store Manager, mentor new team members, and help ensure a secure, organized, and engaging shopping environment for our valued customers.