Store Key Holder | Lead & Elevate Customer Experience

Bath & Body Works; Walla Walla (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access to earned wages

Tuition assistance/education benefits

Employee assistance program (EAP)

Job summary

Qualifications

• Customer-first mindset in a retail environment.
• Ability to coach and provide feedback to team members.
• Strong communication, plus openness to feedback and rapid adaptation.
• Ability to de-escalate store and customer situations effectively.
• Availability for peak days/times, including evenings, weekends and holidays.

Responsibilities

• Act as Manager on Duty when scheduled to address customer experience, vendor relations, or maintenance issues.
• Provide individual and team performance feedback to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of product, policies, and store strategies.
• Set the direction and goals for the day/shift for the team.

Skills

Customer focus

Leadership

Coaching others

Communication

De-escalation

Flexibility

Education

High school diploma / GED / relevant experience

Job description