Visual Keyholder - Ashville Mall

H&M; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

H&M in Asheville, NC is seeking a Visual Keyholder to inspire customers and support the store team in delivering a compelling Customer Experience in line with the H&M Visual Identity.

You will set garment presentation, collaborate with the Department Manager on commercial opportunities, and ensure high-quality styling in windows and on the sales floor daily.

Daily routines include floor moves, window prep, and campaigns execution to meet store KPIs while maintaining brand standards.

Responsibilities

• Set garment presentation on the Sales Floor and Windows according to the Commercial Handbook.
• Collaborate with the Department Manager to identify commercial opportunities within H&M brand guidelines.
• Execute floor moves and styling to create clear fashion stories and wearable buying suggestions.
• Maintain high-quality garment presentation daily on the sales floor and in windows.
• Ensure smooth customer flow through fixtures and navigation following H&M standards.

Job description

Company DescriptionJob Description

Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

Your Day to Day*

Sales and profit

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Commercial Routines

• Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets
• Adapt the store planning according to store needs and budget from the Commercial plan
• Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities

Visual Store Operational Routines

• Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions
• Complete all sales floor and window morning routines daily before the store is open