H&M Visual Keyholder - Burlington Mall

H&M; Burlington (MA); On-site; USD 30,376 - 34,440; Full time

Benefits offered by this job

25% Staff Discount

Medical, Pharmacy, Vision and Dental Coverage

401K

Commuter Benefits

Job summary

H&M is looking for a Visual Keyholder in Burlington, MA to create an inspiring shopping environment and drive sales. The role includes guiding the store team, executing visual merchandising standards, and ensuring excellent customer service.

Ideal candidates have 1-2 years of relevant experience, are passionate about fashion, and able to multitask effectively. This position offers a dynamic team atmosphere with various benefits, including a staff discount and growth opportunities.

Qualifications

• Inclusive, positive, creative, and eager to learn.
• Ability to lift more than 20 pounds.
• Flexible schedule, including nights and weekends.

Responsibilities

• Drive sales and implement the Visual Identity.
• Maintain high-quality garment presentation daily.
• Support the team to enhance customer experience.

Skills

Customer service

Multitasking

Attention to detail

Fashion knowledge

Education

1-2+ years of transferable experience

Tools

Hand tools (iron, steamer)

Job description

Overall Job Summary

Working at the heart of a fast‑paced fashion business, the Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role supports and guides the store team to deliver an inspiring Customer Experience in line with H&M. The Visual Keyholder drives sales in the store, implements the Visual Identity, meets customer and colleague expectations, and follows H&M procedures and standards.

This position reports to the Store Visual Manager, based on volume.

Your Day to Day

Sales and profit

The Visual Keyholder sets garment presentation on the sales floor and windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder determines additional commercial opportunities within H&M brand guidelines, and executes floor moves based on joint discussions.

Fashion Knowledge

• Stay current with fashion trends.
• Share, inspire, and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.

Direct Customer Service

• Meet customer expectations on direct service according to H&M standards.
• Support the store to deliver an excellent customer experience.

Indirect Customer Service

• Follow the H&M Visual Identity through the Commercial Handbook and maintain stylish mannequins.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high‑quality garment presentation daily with the store team.
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards.
• Launch and maintain all sales campaigns and activities on time and per H&M standards.

Commercial Routines

• Track store KPIs with the Department Manager and act to reach goals and budgets.
• Adapt store planning per store needs and budget from the Commercial plan.
• Complete and act on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.

Visual Store Operational Routines

• Complete sample picking and execute floor moves creating clear stories and buying suggestions.
• Finish all sales floor and window morning routines daily before opening.
• Maintain quantity and condition of all visual props and marketing material sustainably.
• Keep visual room organized and safe.
• Keep all visual materials current and communicate seasonal changes to the team.
• Paint and maintain windows as necessary.

TEAM

The Visual Keyholder supports the store team to enhance customer and working experience through coaching and development. Together with the Store Management team, the Visual Keyholder ensures all legal requirements and H&M policies are fulfilled.

Training and Development

• Evaluate and develop the visual and commercial skills of the store team through regular visual training supporting garment presentation per the Commercial Handbook.
• Maintain overview, follow up, and give feedback while executing floor moves with the store team.
• Identify Visual Merchandiser potential for succession.

Communication and Legal Requirements

• Ensure all communication on the windows and sales floor complies with local legislation.

Back of House Routines

• Perform all store routines including opening and closing, following company practices and procedures.
• Use timekeeping and scheduling system including approving timesheets.
• May assume overall store responsibility in absence of Store Manager or Department Manager for opening and closing.

Security

• Promote employee and customer safety.
• Resolve health and safety, legal, and security issues.
• Address loss prevention and safety issues during duty and report escalated employee issues to management.

Financial Accountability

• None.

Qualifications

• Inclusive, positive, creative, and eager to learn on the job.
• Passionate about customer service and helping people find their style.
• A multitasker who thrives in a fast‑paced environment with an eye for detail.
• 1-2+ years of transferable experience; previous keyholder responsibilities preferred.
• Ability to lift more than 20 pounds.
• Can stand for long periods, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
• Can climb a ladder and use a step stool.
• Can work with hand and power‑operated tools (iron, steamer, etc.) and lift to execute display setups.
• Has a flexible schedule, including nights and weekends.
• May need to travel to support other stores.

Why You'll Love Working for H&M

• Dynamic, team‑driven work environment with a diverse group of quirky, kind individuals.
• Endless growth and development opportunities.
• Dress your personality – we encourage individuality daily.
• Discounts at H&M, &Other Stories, and COS.

Additional Information

Job Status: Hourly, Non‑Exempt

Compensation: Hiring Range is $22.05 - $25.00 Hourly

EEOC Code: SLS

*This posting highlights the most critical responsibilities and requirements of the job. It is not all‑inclusive; additional duties may be assigned at the company’s discretion.

**H&M may ultimately pay more or less than the posted range based on candidate qualifications. The range may be modified in the future.

Benefits

All employees receive a staff discount card, usable on all H&M Group brands in stores and online. Brands covered include H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, &Other Stories, ARKET, Afound. Employees are part of the H&M Incentive Program (HIP).

Other benefits: 25% Staff Discount, Medical, Pharmacy, Vision and Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, plus additional voluntary benefits.

Inclusion & Diversity

H&M Group is committed to creating inclusive, diverse, and equitable workplaces. Our teams reflect a variety of people sharing and combining knowledge, experience, and ideas. Diverse workforce enhances problem‑solving and relationships with customers worldwide. All diversity dimensions are considered in our recruitment process. We seek a fair and equal process and ask applicants not to attach cover letters to avoid bias.