H&M Visual Keyholder - Southland Center MI

H&M; Taylor (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&M in Taylor, MI seeks a Visual Keyholder to create an inviting fashion environment that inspires customers to explore their personal style. You will support the store team and help deliver an inspiring Customer Experience while implementing the Visual Identity.

In this role you will set garment presentation on the Sales Floor and Windows, collaborate with the Department Manager on commercial opportunities, and execute floor moves in line with brand guidelines.

Responsibilities

• Set garment presentation on the Sales Floor & Windows according to the Commercial Handbook
• Determine additional commercial opportunities in the store within the H&M brand guidelines
• Execute floor moves based on joint discussions with the Department Manager
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards
• Meet customer expectations on direct service according to H&M standards
• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and ensure well-styled mannequins in windows and in-store

Job description

Overall Job Summary

Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

Your Day to Day*

Sales and profit

The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.

Fashion Knowledge

• Ensure you are up to date with current fashion trends
• Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards

Direct Customer Service

• Ensure you meet customer expectations on direct service according to H&M standards.
• Support the store to achieve an excellent customer experience.

Indirect Customer Service

• Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment