Visual Keyholder - West Towne Mall

H&M; Madison (WI); On-site; USD 24,659 - 29,094; Part time

Benefits offered by this job

Staff discount card

Growth and development opportunities

Dynamic work environment

Job summary

A leading fashion retailer in Madison, Wisconsin seeks a Visual Keyholder to drive sales and inspire customers through effective visual merchandising. The role requires supporting the store team in delivering a high-quality customer experience aligned with brand standards. Candidates should possess strong customer service skills and 1-2+ years of relevant experience. The position involves hands-on tasks, including lifting and operating tools, in a dynamic, team-driven environment.

Qualifications

• Inclusive, positive, creative, and willing to learn.
• 1-2+ years of relevant, transferrable experience is preferred.
• Ability to lift over 20 pounds.
• Flexible schedule required, including nights and weekends.

Responsibilities

• Set garment presentations on the sales floor.
• Ensure high-quality customer service according to standards.
• Support the store team and enhance the customer experience.
• Evaluate and develop visual skills of the store team.

Skills

Customer service

Attention to detail

Fashion knowledge

Tools

Hand tools

Power tools

Job description

Overview

Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

Your Day to Day

• Sales and profit: The Visual Keyholder will set the garment presentation on the Sales Floor and Windows according to the Commercial Handbook. Together with the Department Manager, determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.
• Fashion Knowledge: Ensure you are up to date with current fashion trends. Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.
• Direct Customer Service: Ensure you meet customer expectations on direct service according to H&M standards. Support the store to achieve an excellent customer experience.
• Indirect Customer Service: Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store. Create a clear red thread from windows to A-area with wearable buying suggestions. Ensure high-quality garment presentation every day together with the store team. Maintain clear customer flow through fixture placement and navigation in line with H&M standards. Launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Commercial Routines: Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets. Adapt the store planning according to store needs and budget from the Commercial plan. Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
• Visual Store Operational Routines: Complete the sample picking and execute floor moves in a way that creates clear stories and wearable buying suggestions. Complete all sales floor and window morning routines daily before the store opens. Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset. Keep visual room organized and safe. Keep all visual materials current and share information with the team on seasonal changes. Paint and maintain the windows as necessary.
• Team: The Visual Keyholder will support the store team to enhance the customer and working experience in-store through coaching and development. Together with the Store Management team, ensure that all legal requirements and H&M policies are fulfilled.
• Training and Development: Evaluate and develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook. Maintain overview, follow up, and give feedback while executing floor moves with the store team. Seek visual merchandiser potential for succession.
• Communication and Legal Requirements: Ensure that all communication in the windows and sales floor complies with local legislation.
• Back of House Routines: Perform all store routines, including opening and closing, by following Company practices and procedures. Work with timekeeping and scheduling system including approving timesheets. May be assigned overall store responsibility in the absence of Store Manager or Department Manager when opening and closing store.
• Security: Promote employee and customer safety. Resolve health and safety, legal, and security issues. Address any loss prevention and safety issues and escalate as needed to management.

Qualifications

What You’ll Need to Succeed:

• Inclusive, positive, creative, and willing to learn on the job
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• 1-2+ years of transferrable experience welcome. Previous keyholder responsibilities preferred
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift to execute display setups
• Must be able to work a flexible schedule, including nights and weekends
• May be required to travel to support other stores

Why You’ll Love Working for H&M

• Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
• Endless growth and development opportunities.
• Dress your personality. We encourage you to dress your personality all day, every day.
• Discount at H&M, &Other Stories, and COS.

Additional Information

• Job Status: Hourly, Non-Exempt
• Compensation: Hiring Range is 17.90-21.12 Hourly
• EEOC Code: SLS

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our brands in stores and online. Brands covered by the discount are H&M, COS, Weekday, Monki, H&M HOME, & Other Stories. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our program here.

We offer additional local market perks and benefits; details may differ by employment type and country. Examples include staff discount and various health/retirement benefits.

Inclusion & Diversity: H&M is committed to inclusive, diverse, and equitable workplaces. Our teams should consist of a variety of people who share knowledge and ideas. We strive for a fair and equal process in recruitment.

Company Description: H&M is a fashion brand offering the latest styles, collaborations, and affordable wardrobe essentials. Our idea is fashion and quality at the best price in a sustainable way.