Visual Keyholder

COS; Los Angeles (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Staff discount 25%

HIP Incentive Program

Dental & Vision Plans

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance program

Commuter Benefits

Pet Insurance

Job summary

H&M Group in Los Angeles is seeking a Visual Keyholder to shape an exceptional in-store customer journey through styling and brand-aligned visuals. You will elevate the collection with a strong commercial mindset, driving engagement and sales performance.

The role involves delivering expert styling, interpreting sales data for visual direction, and designing compelling window displays that reflect seasonal trends and brand identity. You will mentor teammates and uphold high standards.

Qualifications

• Customer-centred mindset with a flair for in-store storytelling.
• Strong visual merchandising skills and knowledge of brand guidelines.
• Awareness of current fashion trends and seasonal styling.
• Ability to use KPIs and sales data to influence visual decisions.
• Clear communication and active listening to understand customer needs.

Responsibilities

• Deliver an excellent customer experience through expert styling and a visually compelling store.
• Interpreting sales data and customer insights to inform and execute the store’s visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Skills

Customer-Centric Mindset

Visual Merchandising Standards

Fashion Knowledge

Commercial Awareness

Communication

Adaptability

Eager to learn

Evenings & weekends flexibility

Job description

Company Description

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

Job Description

As a Visual Keyholder, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring thebrand’svision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

KeyResponsibilities

• Delivering an excellentcustomer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store’s visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customerpurchasingdecisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting andmaintaininghigh visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness:Some experiencein using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• CommunicationYou have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is afull-timeposition with a contract of 32-40hours a week.
• Compensation: $23.54- $26.54

Benefits

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here.

In addition to this US based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.