Visual Keyholder

COS; Chicago (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance Program

Pet Insurance

Job summary

COS in Chicago is seeking a Visual Keyholder to elevate the in-store customer journey with expert styling and a strong visual direction. You will interpret sales data to inform the store's visuals and design impactful displays aligned with seasonal trends and brand identity.

The role focuses on styling, merchandising, and mentoring team members to uphold high visual standards while supporting daily store operations and delivering a memorable customer experience.

Qualifications

• Customer-centric mindset to elevate in-store experiences through visual storytelling and service.
• Skilled in executing brand visual guidelines for window displays, mannequins, and in-store presentation.
• Knowledge of current fashion trends, silhouettes, and seasonal styling for compelling displays.
• Ability to use KPIs, sales data, and customer feedback to inform visual merchandising decisions.

Responsibilities

• Deliver excellent customer experience through styling advice and a visually compelling store environment.
• Interpret sales data and customer insights to inform the store's visual direction.
• Design and install impactful window displays reflecting seasonal trends and brand identity.
• Style mannequins and create outfits to inspire customer purchasing decisions.
• Merchandise the shop floor in line with company guidelines for cohesive presentation.
• Support sales team in daily store operations for a seamless experience.
• Set and maintain high visual merchandising standards and mentor team members.
• Act as a brand ambassador, ensuring visuals contribute to a memorable customer journey.

Skills

Customer-centric mindset

Visual merchandising standards

Fashion knowledge

Commercial awareness

Communication

Adaptability & flexibility

Eager to learn

Job description

As a Visual Keyholder, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring thebrand’svision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

KeyResponsibilities:

• Delivering an excellentcustomer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store’s visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customerpurchasingdecisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting andmaintaininghigh visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness:Some experiencein using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• CommunicationYou have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.

Additional Information

• This is afull-timeposition with a contract of 32-40hours a week.
• Compensation: $23.54- $26.48

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here .

In addition to this US based colleagues also receive:

• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.