Visual Keyholder

H&M; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Staff Discount 25%

HIP Program

Dental & Vision

401(k)

Paid Time Off

HSA

Life & Disability

Employee Assistance

Commuter Benefits

Pet Insurance

Job summary

H&M in Chicago is seeking a Visual Keyholder to shape an exceptional in-store journey. With a keen eye for aesthetics and a commercial mindset, you will bring the brand vision to life, elevating the collection and driving engagement.

You will style mannequins, create compelling window displays, interpret sales data, and mentor team members to uphold high visual standards. This full-time role requires flexible hours including evenings and weekends, with a 25% staff discount and other benefits.

Qualifications

• Customer-centric mindset to elevate in-store experiences with visual storytelling and service.
• Visual merchandising standards: follow brand guidelines for window displays, mannequins, and in-store presentation.
• Fashion knowledge: understand current trends, silhouettes, and seasonal styling.
• Commercial awareness: use KPIs and sales data to inform visual decisions.
• Communication: clear, active listening to understand customer perspectives and needs.
• Adaptability: respond well to changing priorities and requests.
• Eager to learn: open to ongoing personal and professional growth.
• Flexible hours: comfortable working evenings, weekends, and holidays.

Responsibilities

• Deliver expert styling advice and maintain a visually compelling store environment.
• Interpret sales data and customer insights to inform visual direction.
• Design and install window displays reflecting seasonal trends and brand identity.
• Style mannequins and create outfits to inspire purchases.
• Merchandise the shop floor to align with brand guidelines.
• Support sales team and ensure a seamless customer experience.
• Set and maintain high visual merchandising standards and mentor teammates.
• Act as a brand ambassador contributing to memorable customer journeys.

Skills

Customer-centric mindset

Visual merchandising

Fashion knowledge

Commercial awareness

Communication

Adaptability

Eagerness to learn

Flexible hours

Job description

As a Visual Keyholder, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring thebrand'svision to life-elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities:

• Delivering an excellentcustomer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store's visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customerpurchasingdecisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting andmaintaininghigh visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness:Some experiencein using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• CommunicationYou have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is afull-timeposition with a contract of 32-40hours a week.
• Apply by sending in yourCVin English as soon as possible, but no later than the08/26/2026
• Compensation: $23.54- $26.48

Compensation: $23.54- $26.48

Benefits:

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here.

In addition to this US based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.