Visual Field Technician

Optum; Everett (WA); On-site; USD 25,000 - 44,000; Full time

Job summary

Optum in Everett, WA is seeking a Visual Field Technician to support patient care in a busy clinic.

You will greet patients, document visual field results, and coordinate with health professionals using Electronic Health Records. The role is 40 hours per week, Monday through Friday, with shift timing determined by the manager.

A patient-focused approach, strong communication, and careful data entry are essential as you help maintain accurate records and support referrals and authorizations.

Responsibilities

• Greet and escort patients and document visual field results
• Use multiple systems to support patient needs by phone
• Verify patient information in the Electronic Health Record
• Data entry and audits within timelines
• Maintain confidentiality of all activities

Skills

Patient communication

Medical records

Multitasking

Tools

EHR software

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Visual Field Technician

Schedule: This is a 40-hour Monday through Friday between the hours of 6:50 am to 3:30pm The schedule will be determined by the manager upon hire.

Location: 3802 COLBY AVENUE, Everett, WA 98201 (main office)

4011 172 Street NE, Arlington, WA 98223

Primary Responsibilities:

• Greets and escorts patients and documents visual field results
• Uses multiple computer and phone systems to fulfill patient needs over the phone
• Ability to perform patient outreach via telephone
• File and maintain medical records
• Perform referral and prior authorization documentation promptly
• First point of contact for our patients. Sets the tone for a positive experience
• Exhibits empathy, courtesy, competence, efficiency, and care
• Schedules appointments and procedures, following standard guidelines
• Uses Multiple computer and phone systems to fulfill patient needs over phone
• Verifies patient information, while documenting in their Electronic Health Record
• Track status of all escalated information requests in Medical Record tracking database
• Assists with development and maintaining up to date documents, such as correspondence templates, policies and procedures and work instructions related to visual records
• Data entry and conducts audits within agreed upon timelines
• Runs reports and complete analysis within agreed upon timelines
• Maintains confidentiality and non-discoverability of all activities
• Conducting other non-clinical activities and performing all other duties as assigned
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.