PT Associate Patient care Coordinator

UnitedHealth Group; Holden (MA); On-site; Confidential; Part time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

UnitedHealth Group is seeking a part-time patient service assistant in Holden, MA. The role includes answering phones, greeting patients, and coordinating check-in/check-out tasks within a healthcare setting.

Responsibilities cover medical records handling, scheduling, and ensuring smooth patient flow. A high school diploma and at least 1 year of customer service are required; bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Answers phones and schedules appointments.
• Greets patients and manages wait time.
• Completes check-in/check-out tasks and copies documents.
• Processes walk-in patients and visitors.
• Manages medical records and logs.

Skills

Customer service

Bilingual English/Spanish

Strong communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Hours:Part time - 26.25 hours per week - start time 8:30 or 9am M-F. Schedule to be determined upon hire.

. To be determined by manager.

Primary Responsibilities:

• Answers phones and schedules appointments

• Greets patients as they arrive and manages wait time

• Complete check-in and check-out tasks copy required documents

• Processes walk-in patients and visitors

• Manages medical records (maintains, files/scans, prepares for schedule)

• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.

• Establish and maintain effective working relationships with patients, employees, and the public

• Performs all other related duties as assigned

• Assist with keeping the break room in good order

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1 + years of customer service experience

Preferred Qualifications:

• 1 + years of experience working in a healthcare setting
• Working knowledge of general office procedures
• Basic knowledge of Microsoft applications
• Bilingual English/Spanish
• Medical office experience

Soft Skills:

• Strong communication and customer service skills both in person and via phone

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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