Visual Department Manager

Uncharted; Town of Colonie, Northern (NY, KY); Hybrid; USD 25,000 - 37,000; Full time

Job summary

The Paper Store in Colonie, NY is seeking a Department Manager to lead a high-performing team and deliver exceptional customer experiences. This role focuses on staffing, training, payroll within budget, and maintaining visual and operational standards.

The successful candidate will train staff, uphold The Paper Store mission, and drive sales while ensuring compliance with policies. This position requires flexibility and a customer-first mindset.

Qualifications

• Previous experience in specialty retail is preferred.
• College degree preferred.
• Ability to multitask and focus on customers.
• Flexible schedule including nights, weekends, and holidays.
• Proficient in Microsoft Office and POS Systems.
• Ability to lift up to 50 lbs.
• Willingness to travel to new store openings or remodels.

Responsibilities

• Deliver World Class Service using the GUEST approach.
• Greet and welcome every customer warmly and with enthusiasm.
• Explain product features in relation to customer needs with in-depth knowledge.
• Suggest additional items to increase sales using effective selling techniques.
• Lead and train associates on merchandising and operational tasks.
• Maintain visual presentation standards and store cleanliness.
• Manage store operations including opening/closing and scheduling.
• Coordinate with store leadership and corporate partners to execute directives.

Skills

Customer service

Leadership

Communication

Multitasking

Adaptability

Teamwork

Sales techniques

People management

Education

College degree preferred

Tools

POS Systems

Microsoft Office

Inventory software

Job description

Job DetailsJob Location: 0137 - Colonie, NY - Colonie, NY 12205Position Type: Full TimeSalary Range: $18.50 - $27.00 HourlyVisual Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.

KEY RESPONSIBILITIES:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greetand welcome every customer warmly and with enthusiasm
• Understandcustomer needs by asking open-ended questions
• Explainproduct features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggestadditional items to build onto sales by utilizing effective selling techniques
• Thankthe customer sincerely and invite them to return and shop with us again
• Build customer loyalty by being friendly, attentive and respectful of customers
• Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate desire to participate in training and development utilizing all training resources available
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures

JOB REQUIREMENTS:

• Previous experience in specialty retail is preferred
• College degree preferred
• Demonstrate an ability to multitask, while being attentive to customers
• Ability to adapt to and embrace change
• Proficient in using Microsoft Office and POS Systems
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well, and be a leader, in a team environment
• Professional attire, demeanor, appearance and compliance to company dress code required
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to work autonomously while paying strong attention to detail
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Willingness to travel to new store openings, store remodels, etc.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at this time of this posting.

Qualifications