Visual Department Manager

The Paper Store; Village of Colonie (NY); On-site; USD 25,000 - 37,000; Full time

Job summary

The Paper Store in Colonie, NY is hiring a Visual Department Manager to lead teams, deliver exceptional customer service, and maintain visual standards across the floor and shop area. You will drive sales by coaching staff, manage payroll within budget, and ensure smooth store operations while upholding company policies and the G.U.E.S.T. service philosophy.

Shift flexibility and reliability are required. Join a team-focused retailer known for training and opportunity, with a pay range of

Qualifications

• Experience in specialty retail is preferred.
• College degree preferred.
• Ability to multitask while delivering high-level service.
• Flexible schedule including nights, weekends and holidays.
• Proficient with Microsoft Office and POS systems.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver World Class Service.
• Greet customers warmly and identify their needs.
• Explain features and benefits with in-depth product knowledge.
• Train and lead staff to meet sales goals and standards.
• Maintain visual presentation standards and store operations.
• Ensure compliance with policies and maintain confidentiality.
• Collaborate with store leadership and corporate partners.
• Open/close store and manage POS operations.
• Participate in regular staff development and cross training.
• Prepare for store openings and remodels as needed.

Skills

Customer service

Team leadership

Retail experience

Communication

Education

College degree preferred

Tools

Microsoft Office

POS Systems

Job description

Job Details

Job Location: 0137 - Colonie, NY - Colonie, NY 12205

Position Type: Full Time

Salary Range: $18.50 - $27.00 Hourly

Visual Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.

KEY RESPONSIBILITIES

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Build customer loyalty by being friendly, attentive and respectful of customers
• Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate desire to participate in training and development utilizing all training resources available
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership
• Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures

JOB REQUIREMENTS

• Previous experience in specialty retail is preferred
• College degree preferred
• Demonstrate an ability to multitask, while being attentive to customers
• Ability to adapt to and embrace change
• Proficient in using Microsoft Office and POS Systems
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well, and be a leader, in a team environment
• Professional attire, demeanor, appearance and compliance to company dress code required
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to work autonomously while paying strong attention to detail
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Willingness to travel to new store openings, store remodels, etc.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at the time of this posting.