Visual Department Manager

The Paper Store; Plymouth (MA); On-site; USD 23,970 - 34,440; Full time

Job summary

The Paper Store in Plymouth, MA is seeking a passionate leader to provide exceptional customer service and support store operations. The ideal candidate will model the G.U.E.S.T. service approach and manage various tasks including sales strategies and promotional activities.

This role requires a college degree and a preferred background in retail, along with strong multitasking abilities. A flexible schedule is necessary as the position may require working evenings, weekends, and holidays.

Qualifications

• Previous experience in specialty retail is preferred.
• Demonstrate an ability to multitask while being attentive to customers.
• Professional attire, demeanor, and compliance with the company dress code.
• Lift and mobilize items up to 50 lbs., using appropriate safety techniques.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver world-class service.
• Assist Store Team Leader with sales strategies and customer loyalty.
• Ensure all marketing and promotion signage is up to date.
• Perform management functions including opening and closing the store.

Skills

Customer service

Multitasking

Leadership

Problem-solving

Microsoft Office proficiency

Education

College degree

Tools

POS systems

Job description

Job Location: 0072 - Plymouth, MA 02360. Salary Range: $17.40 - $25.00 Hourly. Department: Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.

Key Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering world‑class service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open‑ended questions.
• Explain product features and benefits in relation to the customers’ needs.
• Suggest additional items to build onto sales using effective selling techniques.
• Thank the customer sincerely and invite them to return and shop again.
• Build customer loyalty by being friendly, attentive, and respectful of customers.
• Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
• Demonstrate the ability to make decisions with sound judgment in the best interest of the customer, store team, and business.
• Demonstrate desire to participate in training and development utilizing all training resources available.
• Demonstrate initiative to cross‑train in all departments to support bench strength in department leadership.
• Continually train and coach associates on merchandising/operational tasks, company expectations, and G.U.E.S.T. service standards.
• Lead and execute completion of company directives within appropriate time frames.
• Develop strong relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
• Maintain awareness of all current promotions and process them correctly at the point of sale.
• Champion new product launches by being the material expert in new product information.
• Ensure all marketing and promotion signage is up to date and placed correctly.
• Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner.
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines (select locations).
• Perform management functions as expected, including opening and closing of the store, point‑of‑sale management, sales floor management, break scheduling, and other responsibilities.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through effective sales and service leader behaviors, the Hallmark Crown Rewards Program, TPS customer capture, and store events.
• Complete all tasks and directions as directed by the Store Team Leader, Merchandiser, or District Manager.
• Comply with all company policies and procedures.

Job Requirements

• Previous experience in specialty retail is preferred.
• College degree preferred.
• Demonstrate an ability to multitask while being attentive to customers.
• Adapt to and embrace change.
• Proficient in using Microsoft Office and POS systems.
• Mobile on the sales floor and/or stockroom for extended periods of time.
• Work a flexible schedule to include nights, weekends, and holidays.
• Work well and be a leader in a team environment.
• Professional attire, demeanor, appearance, and compliance with the company dress code.
• Possess resourcefulness and initiative to problem‑solve, operate strategically, and act as a team builder.
• Work autonomously while paying strong attention to detail.
• Lift and mobilize medium to large items up to 50 lbs., using appropriate safety techniques.
• Willingness to travel to new store openings, store remodels, etc.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.