Visual Brand Assistant Store Manager

Michael Kors (Capri); Cabazon (CA); On-site; USD 2,617,000 - 4,408,000; Full time

Job summary

Capri Holdings Limited operates Michael Kors stores and is seeking a capable retail leader in Cabazon, CA. You will guide sales staff, uphold policies, and grow product knowledge to drive sales while maintaining a premium customer experience.

The role involves overseeing operations, merchandising, HR duties, and managing cash controls, with direct reports of Sales and Stock Supervisors. Minimum 3 years retail with 1–2 years specialty management required.

Qualifications

• Minimum 3 years retail experience with 1-2 years specialty management.
• Strong knowledge of merchandise and trends.
• Ability to manage customer relationships and resolve issues.

Responsibilities

• Develop personal sales techniques and coach associates to maximize sales.
• Maintain policy adherence and knowledge of merchandise.
• Provide fashion product knowledge to staff.
• Monitor fashion trends and market conditions.
• Deliver high-level customer service and build repeat clientele.
• Resolve client problems and handle returns and defects.
• Collaborate with store manager on risk management, security, cash controls, and inventory.
• Train staff on register usage and maintenance.
• Execute cash control procedures and deposits.
• Assist with offsite product deliveries as needed.
• Support merchandising/visual directives and maintain neat selling floor.
• Process deliveries timely and communicate inventory needs.
• Assist recruitment, training, and development of staff; supervise payroll integrity.
• Provide feedback to associates and HR with issues.
• Ensure professional image and grooming standards.
• Direct reports: Sales Supervisor(s), Stock Supervisor(s).

Skills

Retail experience

Customer service

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

• Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

DIRECT REPORTS

• Sales Supervisor(s)
• Stock Supervisor(s)

Minimum 3 years retail experience with 1-2 years specialty management.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range

• Local Minimum Wage up to 32.00 USD