Visitor Services Trainer — Elevate Guest Experience

Da Vinci Science Center; Allentown, Northern (Lehigh County, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

The Da Vinci Science Center in Allentown, PA seeks a Visitor Services Trainer to drive guest experiences by coaching staff, overseeing Welcome Center operations, and promoting memberships and programs.

You will lead by example, train volunteers, respond to inquiries, manage POS and ticketing, and coordinate with Education and Facilities teams to ensure safety and cleanliness.

A high school diploma is required; bilingual candidates are encouraged; prior experience with children is preferred.

Qualifications

• High school diploma required.
• Experience working with children preferred.
• Bilingual candidates encouraged to apply.

Responsibilities

• Welcomes visitors and provides a high level of customer service to all visitors.
• Serves as a cashier at the Welcome Center and other Visitor Services stations, accurately checking in visitors and following cash policies.
• Leads cashiers at Visitor Services stations to ensure staff follow cash control policies.
• Opens and closes Welcome Center and stations; completes end-of-day cash drawer procedures.
• Troubleshoots POS issues and records discrepancies between reports and actuals.
• Promotes and sells memberships; converts walk-in buyers to members.
• Promotes events, parties, and facility rentals to visitors.
• Trains volunteers and staff on Visitor Services policies and procedures.
• Ensures Visitor Services areas are safe, clean, stocked, and well organized.

Education

High school diploma

Tools

POS system

Job description

The Da Vinci Science Center in Allentown, PA seeks a Visitor Services Trainer to drive guest experiences by coaching staff, overseeing Welcome Center operations, and promoting memberships and programs.

You will lead by example, train volunteers, respond to inquiries, manage POS and ticketing, and coordinate with Education and Facilities teams to ensure safety and cleanliness.

A high school diploma is required; bilingual candidates are encouraged; prior experience with children is preferred.