Guest Experience Operations Manager

California Science Center; Los Angeles (CA); On-site; USD 62,000 - 67,000; Full time

Job summary

The California Science Center is seeking a Guest Services Manager to oversee the day-to-day operations of the Guest Services Department within galleries and exhibitions. You will hire, train, schedule, coach staff and perform evaluations, ensuring exceptional guest experiences and safety.

This in-person role collaborates with Reservations & IMAX Theater leadership to support the box office and attractions, while developing policies, scheduling and ADA compliance to enhance accessibility for all

Qualifications

• 5+ years in customer service, preferably in a museum setting.
• 3+ years of management experience.
• Ability to interact effectively with the public, members and volunteers.
• Proven ability to motivate, coach and address disciplinary issues.
• Strong written and verbal communication with attention to policy.

Responsibilities

• Lead the Guest Services team to deliver high-quality guest experiences.
• Adhere to mission, policies and safety procedures.
• Oversee scheduling, time sheets and staffing within budget.
• Develop and implement staff training and onboarding programs.
• Collaborate with senior leadership and HR to update policies and procedures.
• Ensure ADA compliance and accessibility in guest services processes.

Skills

Customer service

Management

Communication

Staff coaching

Discipline

Job description

The California Science Center is seeking a Guest Services Manager to oversee the day-to-day operations of the Guest Services Department within galleries and exhibitions. You will hire, train, schedule, coach staff and perform evaluations, ensuring exceptional guest experiences and safety.

This in-person role collaborates with Reservations & IMAX Theater leadership to support the box office and attractions, while developing policies, scheduling and ADA compliance to enhance accessibility for all