Visitor Services Representative I

Mass Audubon; Milton Village (MA); On-site; USD 26,000 - 29,000; Full time

Job summary

Mass Audubon’s Blue Hills Trailside Museum in Milton, MA seeks a Visitor Services Representative I to greet visitors, register guests, and promote memberships. You will handle inquiries by phone and in person, assist with program registrations, and maintain welcoming facilities.

The role emphasizes excellent service, teamwork, and safety in a busy sanctuary environment. Responsibilities include guiding guests, updating signage, handling transactions, and supporting volunteers.

Qualifications

• Must be at least 18 years old.
• Excellent people skills and enthusiasm for a team environment.
• Organized with strong written and verbal communication.
• Strong desire to meet sales goals and promote goods/services.
• Office skills including computer, copier, scanning, and phone system.
• Experience with Office 365, Outlook, Word, Excel.
• Ability to work well with staff, volunteers, and community representatives.

Responsibilities

• Greet and assist members, visitors, and guests at the visitor center.
• Answer phone calls and monitor voicemails, providing information and guidance.
• Assist with program registrations and signage updates.
• Introduce visitors to Mass Audubon membership benefits and directions.
• Operate the cash register and handle admissions and sales.
• Support volunteer training and collaborate with staff and volunteers.

Skills

Excellent people skills

Strong communication

Cash handling

Office software

Phone system

Team player

Diversity & inclusion

Education

Associate's degree or equivalent experience

Tools

Office 365

Outlook

Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Visitor Services Representative I

Full-time Regular Blue Hills Trailside, Milton, MA, US

Salary Range: $19.00 To $21.00 Hourly

About Mass Audubon
Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org .

About This Position
We are seeking a Visitor Services Representative to work at the Blue Hills Trailside Museum in Milton, MA. Open to the public since 1959, the museum is currently operated by Mass Audubon for the Department of Conservation and Recreation.

This position will perform the day-to-day duties of visitor engagement operations and ensure an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

Responsibilities

• Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general
• Answer phone calls/monitor voice mails and provide information, guidance and direction
• Assist with program registrations
• Update visitor signage, brochures and bulletin board information
• Understand and promote membership opportunities
• Handle gift shop inventory and assist in ordering gift shop items
• Use a cash register and credit card machine for sales and admissions
• Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
• Handle opening and closing procedures including end-of-day register sales tallying
• Assist with visitor services volunteer training and work cooperatively with volunteers
• Work with Property staff to monitor outdoor exhibits, walking paths and building conditions
• Attend meetings and trainings when requested
• Periodically may be asked to work from greeting table outdoors during special events, etc.
• Assist in light cleaning of lobby and gift shop area
• Occasionally assist during peak periods such as holiday weekends or special events

Qualifications
At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don’t believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Haves

• At least 18 years of age
• Excellent people skills and enthusiasm for a team working environment
• Organized with strong written and verbal communication skills
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
• Office skills, including computer, copier, scanning, and phone system
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
• A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary
• CPR/First Aid Certification or willingness to get certification
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice to Haves

• Associate's degree or equivalent experience
• Customer Service/Visitor Service experience
• Formal training or other experience in either the natural sciences or education

Compensation, Benefits and Perks
This position’s pay range is $19.00-$21.00; actual rate of pay will reflect level of experience and qualifications relative to position requirements.
Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) through and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).

Work Schedule
32 hours per week, Wednesday through Saturday from 8:30am-4:30pm.

Other Requirements
Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

Mass Audubon’s Commitment to Diversity, Equity, Inclusion, & Justice
Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work is. People of color are strongly encouraged to apply.

Mass Audubon’s mission is to “protect the nature of Massachusetts for people and for wildlife” by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement
Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.