Visitor Services Attendant

Davita Inc.; St. Louis (MO); On-site; Part time

Job summary

Une position à temps partiel au Missouri Botanical Garden où vous serez responsable de fournir une excellente expérience aux visiteurs. Ce rôle comprend des tâches allant de la vente de billets à la gestion des demandes des invités, le tout dans un environnement dynamique et varié. Des heures de travail peuvent inclure les soirées, les week-ends et les jours fériés.

Benefits

Adhésion au jardin

Compensation compétitive

PTO

403b

Programme d'assistance aux employés

Programme de bien-être pour les employés

Qualifications

• Permis de conduire valide et dossier de conduite propre.
• Expérience de trois ans minimum de conduite nécessaire pour le poste de tram.

Responsibilities

• Accueillir et diriger les invités tout en assurant une expérience positive.
• Traiter les achats de billets avec un système de billetterie.

Skills

Communication

Service client

Multitâche

Job description

This is a part-time position. Must have the ability to work evenings, weekends and holidays. This position works year-round, not a seasonal position.

Why You'll Love This Position:

During your work, you will welcome, admit, and direct guests while ensuring the start of a positive visitor experience. Sell admission tickets and handle cash and credit card transactions in an accurate and professional manner. Provide information to visitors either in person or on the phone regarding Garden sites, attractions, special events, classes, and other information that the visitor may require. Provide first-level resolution to customer issues. Promote the mission of Missouri Botanical Garden. Paid training will be provided to ensure you are ready and prepared to enjoy the visitors of The Missouri Botanical Garden.

What You'll Do (Highlights):

• Process ticket purchases using a Point of Sale (POS) ticketing system or web order entries


• Issue, void, or transfer balance to MBG gift cards.


• Provide Garden information to all visitors.


• Respond to incoming guest inquiries via phone and email.


• Responsible for driving and alternately narrating tram tours.


• Authorize and perform ticket refunds and exchanges.


• Investigate and troubleshoot online, onsite, and telephone ticketing issues.

What you Need For Success

• Must possess and maintain a valid driver's license and clean driving record.


• To drive Garden trams, must have minimum of three years driving experience.


• Experience working with the public is beneficial.


• Ability to communicate with the public by phone and in-person.


• Ability to multitask in what can be a fast-paced environment at times.


• Ability to lift 30-60 pounds.


• Ability and willingness to work in varying temperatures and all-weather conditions outdoors and indoors.


• Ability to work days, evenings, weekends, and holidays.

Perks

Garden membership | Competitive compensation | PTO | 403b | Employee Assistance Program | Employee wellness program

Additional Details:

This position pays $15.50/ hour to start.

The above statements describe the job's essential responsibilities and requirements. The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

The Missouri Botanical Garden is an equal opportunity employer and is committed to the principles of equal employment opportunities for all employees and applicants for employment.