Visitor Services Attendant

Hccstl; Missouri; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a part-time team member to enhance visitor experiences at a renowned botanical garden. In this dynamic role, you will welcome guests, process ticket sales, and provide essential information about the garden's attractions and events. You will also drive tram tours, ensuring a memorable experience for all visitors. With a focus on customer service and effective communication, this position offers a unique opportunity to work in a beautiful outdoor setting while engaging with the public. If you thrive in a fast-paced environment and enjoy helping others, this role is perfect for you.

Benefits

Garden membership

Competitive compensation

Paid time off (PTO)

403b retirement plan

Employee Assistance Program

Employee wellness program

Qualifications

• Must have a valid driver’s license and clean driving record.
• Experience working with the public is beneficial.

Responsibilities

• Process ticket purchases and handle cash and credit card transactions.
• Provide information to visitors and resolve customer issues.

Skills

Public communication

Multitasking

Customer service

Problem-solving

Tools

Point of Sale (POS) system

Job description

Missouri Botanical Garden, St. Louis, Missouri, United States of America

Job Description

Posted Monday, April 21, 2025 at 6:00 AM | Expired Wednesday, April 23, 2025 at 5:59 AM

This is a part-time position. Must have the ability to work evenings, weekends and holidays.

Why You’ll Love This Position:

During your work, you will welcome, admit, and direct guests while ensuring the start of a positive visitor experience. Sell admission tickets and handle cash and credit card transactions in an accurate and professional manner. Provide information to visitors either in person or on the phone regarding Garden sites, attractions, special events, classes, and other information that the visitor may require. Provide first-level resolution to customer issues. Promote the mission of Missouri Botanical Garden. Paid training will be provided to ensure you are ready and prepared to enjoy the visitors of The Missouri Botanical Garden.

What You’ll Do (Highlights):

1. Process ticket purchases using a Point of Sale (POS) ticketing system or web order entries.
2. Issue, void, or transfer balance to MBG gift cards.
3. Provide Garden information to all visitors.
4. Respond to incoming guest inquiries via phone and email.
5. Responsible for driving and alternately narrating tram tours.
6. Authorize and perform ticket refunds and exchanges.
7. Investigate and troubleshoot online, onsite, and telephone ticketing issues.

What You Need For Success:

1. Must possess and maintain a valid driver’s license and clean driving record.
2. To drive Garden trams, must have a minimum of three years driving experience.
3. Experience working with the public is beneficial.
4. Ability to communicate with the public by phone and in-person.
5. Ability to multitask in what can be a fast-paced environment at times.
6. Ability to lift 30-60 pounds.
7. Ability and willingness to work in varying temperatures and all-weather conditions outdoors and indoors.
8. Ability to work days, evenings, weekends, and holidays.

Garden membership | Competitive compensation | PTO | 403b | Employee Assistance Program | Employee wellness program

This position pays $15.50/hour to start.

The above statements describe the job’s essential responsibilities and requirements. The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

The Missouri Botanical Garden is an equal opportunity employer and is committed to the principles of equal employment opportunities for all employees and applicants for employment.