Visitor Services Attendant

Hccstl; Missouri; On-site; Part time

Job summary

The Missouri Botanical Garden is seeking a part-time visitor services associate to enhance visitor experiences by managing ticket sales and providing excellent customer service. This role requires effective communication skills, multitasking abilities, and a valid driver's license, while offering competitive compensation and employee benefits.

Benefits

Garden membership

Competitive compensation

PTO

403b

Employee Assistance Program

Employee wellness program

Qualifications

• Valid driver's license and clean driving record required.
• Must have a minimum of three years driving experience.
• Experience working with the public is beneficial.

Responsibilities

• Welcome and direct guests to enhance their visitor experience.
• Process ticket purchases and handle cash and credit card transactions.
• Investigate and resolve ticketing issues for guests.

Skills

Customer Service

Communication

Multitasking

Job description

Missouri Botanical Garden, St. Louis, Missouri, United States of America

Job Description

Posted Tuesday, June 17, 2025 at 6:00 AM

This is a part-time position. Must have the ability to work evenings, weekends and holidays. This position works year-round, not a seasonal position.

Why You’ll Love This Position:

During your work, you will welcome, admit, and direct guests while ensuring the start of a positive visitor experience. Sell admission tickets and handle cash and credit card transactions in an accurate and professional manner. Provide information to visitors either in person or on the phone regarding Garden sites, attractions, special events, classes, and other information that the visitor may require. Provide first-level resolution to customer issues. Promote the mission of Missouri Botanical Garden. Paid training will be provided to ensure you are ready and prepared to enjoy the visitors of The Missouri Botanical Garden.

What You’ll Do (Highlights):

• Process ticket purchases using a Point of Sale (POS) ticketing system or web order entries
• Issue, void, or transfer balance to MBG gift cards.
• Provide Garden information to all visitors.
• Respond to incoming guest inquiries via phone and email.
• Responsible for driving and alternately narrating tram tours.
• Authorize and perform ticket refunds and exchanges.
• Investigate and troubleshoot online, onsite, and telephone ticketing issues.

What you Need For Success

• Must possess and maintain a valid driver’s license and clean driving record.
• To drive Garden trams, must have minimum of three years driving experience.
• Experience working with the public is beneficial.
• Ability to communicate with the public by phone and in-person.
• Ability to multitask in what can be a fast-paced environment at times.
• Ability to lift 30-60 pounds.
• Ability and willingness to work in varying temperatures and all-weather conditions outdoors and indoors.
• Ability to work days, evenings, weekends, and holidays.

Garden membership | Competitive compensation | PTO | 403b | Employee Assistance Program | Employee wellness program

This position pays $15.50/ hour to start.

The above statements describe the job’s essential responsibilities and requirements. The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

The Missouri Botanical Garden is an equal opportunity employer and is committed to the principles of equal employment opportunities for all employees and applicants for employment.

Missouri Botanical Garden, St. Louis, Missouri, United States of America