Visitor Relations Specialist (Broughton Hospital)

State of North Carolina; Morganton (NC); On-site; USD 31,000 - 51,000; Full time

Job summary

Broughton Hospital, part of the North Carolina Department of Health and Human Services, is seeking a Visitor Relations Specialist to greet and guide visitors, direct them to designated areas, answer questions, and uphold hospital policies. You will operate the front desk, manage the Lobby Guard system, and handle a multiline telephone system, while assisting stakeholders throughout visits.

Candidates must be able to pass a State Bureau of Investigation Criminal History Check.

Qualifications

• High school diploma or GED and one year of administrative experience; or an equivalent combination of education and experience.
• Experience operating a multi-line telephone system is preferred.
• Experience with Lobby Guard badging system is preferred.

Responsibilities

• Greet, direct, and escort visitors to designated areas within Broughton Hospital.
• Manage the front desk, including the Lobby Guard System and multiline phone system.
• Inspect items entering the hospital and operate a metal detector as required.
• Escort visitors, enforce hospital policies, and assist stakeholders until visits are complete.

Skills

Multiline telephone system

Microsoft Word

Excel

Searching items

Lobby Guard system

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Agency

Dept of Health and Human Services

Division

Broughton Hospital

Job Classification Title

Administrative Associate II (S)

Grade

NC02

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Broughton Hospital is accepting applications for Visitor Relations Specialists.

The Visitor Relations Specialist promotes a positive, professional image of Broughton Hospital by greeting, directing, and escorting our visitors to and from designated areas within the hospital which is ¼ mile long. The employee is required to manage the front desk which includes the Lobby Guard System along with the multiline telephone system and computer duties. These duties include search/inspect items that enter the hospital and operate a metal detector. This position serves as a resource in escorting visitors to their destination and return, make guests aware of and adhere to hospital policies, oversee visitors in the main lobby, and assist all stakeholders until their visit is complete. The selected applicant must be able to pass a State Bureau of Investigation Criminal History Check.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $31,200.00 - $51,249.00

Recruitment Range: $31,200.00 - $51,249.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/Management Preferences are not required. Applicants who possess the following skills are preferred:

• Experience operating a multi-line telephone system.
• Experience using computer programs including Microsoft Word and Excel.
• Experience searching items/property, accountability of property, knowledge/use of metal detectors.
• Experience with Lobby Guard badging system.

Physical Requirements: All hired staff will also attend BLS/CPR training and Crisis Prevention Intervention (CPI) training during orientation.

This position is designated as _ mandatory _ and _ must _ report or stay over during adverse weather events.

We are recruiting for multiple positions with this post. Your application will be considered for all noted open positions.

Usual Work Hours: Monday - Friday, 7:00 AM - 3:30 PM, 8-hour shifts and rotating weekends

Flexibility is required for education and training purposes and to meet the needs of the facility.

ABOUT THE FACILITY

Broughton Hospital is one of the three regional psychiatric hospitals with statutory responsibility for operating as part of the Division of State Operated Healthcare Facilities (DSOHF). With the North Carolina Department of Health and Human Services, we provide help and support to North Carolinians, and their families, experiencing mental illness. Our hospital serves the western thirty-seven (37) counties of North Carolina, as part of the state’s system of care and treatment for persons with mental illness.

SUPPLEMENTAL INFORMATION

• DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
• Positions in the Division of State Operated Healthcare Facilities are subject to pre-employment drug testing and criminal record background checks.
• The use of tobacco products of any kind, including vapor products, is prohibited from our campuses.
• All employees are required to adhere to the facility’s Vaccination Policy.
• To be considered for employment, an applicant must be in good standing with the Health Care Personnel Registry and other licensing boards/agencies.

VETERAN’S AND NATIONAL GUARD PREFERENCE

• Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their application.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA ACCOMMODATION

• Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

COMMUNICATION

• Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting, other than your application status, please contact the Human Resources Department at Broughton Hospital at [phone].

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.