Visitor Relations

Huggins Hospital; Wolfeboro (NH); On-site; USD 35,000 - 48,000; Full time

Job summary

Huggins Hospital in New Hampshire seeks an individual to welcome and assist patients and visitors at the Central Check-in area. The role focuses on greeting, navigation and guest relations, aligning with the hospital’s values and service excellence.

Responsibilities include aiding with mobility, coordinating with departments, and maintaining safety and privacy standards while delivering courteous, professional support to patients and families.

Qualifications

• Experience with working with the public.
• Excellent communication skills and strong customer service skills.
• Experience with front desk and greeter operations desired.

Responsibilities

• Maintain a safe and supportive environment: uphold hospital policies while being respectful to our diverse audience.
• Assist patients and visitors into wheelchairs as needed and assist with navigation throughout the organization.
• Maintain emergency preparedness operations plans and safely guide visitors during an emergency.
• Coordinate with other departments to provide a safe environment and report suspicious activity to security.
• Represent the hospital to all audiences and provide guest relations that reflect the hospital’s values.
• Ensure an organized and safe environment for patients, families and visitors with the highest standard of customer service.

Skills

Customer service

Verbal communication

Interpersonal skills

Public interaction

Front desk experience

Tools

Computer literacy

Job description

Description

Under the general supervision of the Ambulatory Patient Access Manager, is responsible for providing greeting, navigation and guest relations in the Central Check in area of Huggins Hospital.

Job Details

Under the general supervision of the Ambulatory Patient Access Manager, is responsible for providing greeting, navigation and guest relations in the Central Check in area of Huggins Hospital.

Responsibilities

Maintain a safe and supportive environment:

1. Uphold visitation and other applicable policies, procedures, guidelines and restrictions of the hospital while being respectful and courteous to our diverse audience
2. Assist patients and visitors into wheelchairs, as needed, and transport patients proactively who need assistance navigating throughout the organization. Proactively interact with other departments to assist in patient transport from entry to destination and back when multiple needs arise.
3. Maintain emergency preparedness operations plans and safely guide visitors during an emergency.
4. Coordinate with other departments and participate as needed to provide a safe and comfortable environment that meets the needs of the patients, families and visitors. Monitor the immediate environment and report any suspicious activity to security

Perform Visitor Relations In Lobby Of Huggins Hospital

1. Represent the hospital to all audiences and provide guest relations in a way that promotes the hospital’s values and shows the patients and visitors that they are welcome
2. Assure an organized and safe environment for patients, families and visitors with the highest standard of customer service. Resolve customer service concerns and elevate the concern to the appropriate department or resource as appropriate.
3. Offer assistance for way-finding, parking, deliveries and other requested information regarding hospital and community services for patients, family and visitors.

Organizational Expectations

• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
• HIPAA: facilitates to maintain patient confidentiality
• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.
• Safety: Practices workplace safety daily

Employee Engagement

• Actively participates in all hospital Service Excellence initiatives and trainings
• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
• Completes all required annual education on or before the due date

Knowledge Skills and Abilities : Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

Ability to effectively manage considerable mental stress

Ability to express or exchange ideas by means of the spoken word

Ability to receive detailed information through oral communication

Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner

Familiarity with computer and other business machines

Qualifications

Experience with working with the public.

Excellent communication skills and strong customer service skills.

Experience In Health Care Is Preferred.

Experience with front desk and greeter operations desired.