Guest Experience Assistant

Midland Memorial Hospital; Midland (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Midland Memorial Hospital is seeking a friendly Guest Assistant to welcome patients and visitors at the hospital entrance, confirm appointments, and guide guests to the correct destinations. The role emphasizes professional conduct, active listening, and adherence to visitor guidelines.

The position focuses on check-in, onboarding, and assisting guests with information and directions, while maintaining privacy and high service standards in a hospital setting.

Qualifications

• Excellent guest-service experience is required.
• Professional demeanor, eye contact, and a welcoming attitude.
• Ability to listen actively and respond to guest needs.

Responsibilities

• Timely reporting for your shift to ensure proper coverage for patients/guest assistance.
• Provides point of entry optimal guest experience by greeting every guest/patient that enters the hospital.
• Utilizes appropriate systems (Visitor Management, Registration Onboarding, Incident Reporting, ISO reporting, work order system, EHR) to perform duties.

Skills

Guest service

Communication

Active listening

Education

High school diploma or equivalent

Tools

Visitor Management system

Registration Onboarding system

Incident Reporting system

EHR

Job description

Job Description

This position is focused on patient and guest check in while providing an excellent guest service experience at the point of entry. The Guest Assistant will greet all guests entering the facility with a welcoming and positive demeanor. They will ensure, if the guest is a patient, confirm scheduled appointment, provide registration onboarding and provide escort to the proper hospital destination. The Assistant will welcome visitors and validate patient name and room number to ensure proper visitor management as well as communication of visitor guidelines. The Assistant will respond to any immediate needs identified, within their capability or obtain the appropriate assistance for those needs outside of their scope of service. The Assistant will be required to be aware of the location of all departments and general operations of the hospital so that knowledgeable answers will be given to guests in a timely manner. The Assistant must exhibit a professional demeanor including making appropriate eye contact, smiling and rising to greet guests as they enter the building. The Assistant should be able to demonstrate active listening and adaptability to the needs of the guest. The Assistant will be required to wear a uniform and maintain good grooming at all times.

This position is focused on patient and guest check in while providing an excellent guest service experience at the point of entry. The Guest Assistant will greet all guests entering the facility with a welcoming and positive demeanor. They will ensure, if the guest is a patient, confirm scheduled appointment, provide registration onboarding and provide escort to the proper hospital destination. The Assistant will welcome visitors and validate patient name and room number to ensure proper visitor management as well as communication of visitor guidelines. The Assistant will respond to any immediate needs identified, within their capability or obtain the appropriate assistance for those needs outside of their scope of service. The Assistant will be required to be aware of the location of all departments and general operations of the hospital so that knowledgeable answers will be given to guests in a timely manner. The Assistant must exhibit a professional demeanor including making appropriate eye contact, smiling and rising to greet guests as they enter the building. The Assistant should be able to demonstrate active listening and adaptability to the needs of the guest. The Assistant will be required to wear a uniform and maintain good grooming at all times.

SHIFT AND SCHEDULE

Monday-Friday: 4:30 AM - 1:00 PM

Essential Functions/Performance Expectations

• Timely reporting for your shift to ensure proper coverage for patients/guest assistance
• Provides point of entry optimal guest experience by greeting every guest/patient that enter the hospital
• Extends assistance via wheelchair to any mobility impaired patient/guest.
• Understand schedules and appropriate destination for patient
• Understands and maintains confidentiality and privacy with schedules
• Complete proper check in for all patients/guest
• Communicates effectively and respectfully with every colleague and guest
• Utilize software programs necessary for job duties (Visitor Management system;
• Registration Onboarding system; Incident Reporting system, ISO reporting; work order system and EHR)

Education And Experience

• Minimum of a high school diploma or equivalent

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, use hands to operate equipment, speak and hear. Lifting is limited to 25 lbs. The individual must have the ability to pull, push, lift and manipulate equipment.