Visitor Experience Specialist

The Sherwin-Williams Company; Brecksville (OH); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

The Sherwin-Williams Company is seeking a Specialist, Visitor Experience to help translate business priorities and corporate narratives into engaging brand experiences. You will design customized visitor journeys, tailor content for investor, customer and stakeholder visits, and work with internal teams to deliver impactful exhibits and tours from our Brecksville and Cleveland locations.

You will collaborate with Corporate Communications and business leaders to ensure accurate messaging,

Formación

• Bachelor's degree in related discipline (e.g., Communication, Marketing, Business, Journalism, English)
• Strong attention to detail and ability to work independently while collaborating across teams
• Narrative development and public speaking skills with the ability to tailor messages to stakeholders

Responsabilidades

• Designs customized visitor experiences aligned with audience needs, visit objectives and business priorities.
• Collaborates with visit requestors and internal stakeholders to understand audience profiles, outcomes and success measures.
• Frames exhibit narratives, develops audience-specific messaging, and delivers experiences as a professional ambassador for Sherwin-Williams.
• Supports measurement, feedback and continuous improvement of the Visitor Experience program.
• Maintains consistent execution across corporate exhibit spaces in Cleveland and Brecksville, OH.

Conocimientos

Narrative development

Public speaking

Attention to detail

Interpersonal skills

Educación

Bachelor's degree

Descripción del empleo

The Specialist, Visitor Experience supports the development and execution of Sherwin-Williams visitor experience strategy by translating business priorities, customer interests and corporate narratives into impactful brand engagement opportunities. Reporting through the Visitor Experience function within Corporate Communications, this role partners with internal stakeholders to customize visit content, align messaging and strengthen audience engagement across corporate exhibits and tours.

Leveraging strong communications, storytelling and relationship management skills, the Specialist consults with business leaders to understand visit objectives, identify relevant content and tailor each experience to visitor needs. The role frames exhibit narratives, develops audience-specific messaging, procures relevant display items and delivers visitor experiences in a friendly, business-professional manner that helps strengthen relationships with customers, investors, suppliers, prospective employees and other key stakeholders.

The successful candidate is a collaborative communications professional with strong written and verbal communication skills, sound business judgment, attention to detail and the ability to translate complex information into memorable showcases of the Company's breadth and depth of expertise and strategic priorities.

Designing and Delivering Meaningful Audience Experiences

• Designs customized visitor experiences aligned with audience needs, visit objectives and business priorities.
• Partners with visit requestors and internal stakeholders to understand audience profiles, desired outcomes and measures of success.
• Translates business priorities into engaging, audience-centered experiences that showcase Sherwin-Williams enterprise-wide capabilities, innovation and strategic direction.
• Delivers exceptional experiences during customer, investor, executive and other high-profile visits while serving as a professional ambassador for Sherwin-Williams.
• Provides audience engagement and support throughout the visitor journey and adapts to evolving needs and real-time changes.
• Helps maintain consistent execution and coverage across corporate exhibit spaces within Cleveland and Brecksville, Ohio, locations.

Developing Content, Storytelling and Visitor Experiences

• Develops and maintains visitor-facing content that supports enterprise messaging and reinforces Sherwin-Williams strategic priorities.
• Curates and enhances exhibit content, tour narratives, digital experiences and other visitor engagement tools to maximize audience impact.
• Collaborates with Corporate Communications, business units, leadership teams and subject matter experts to ensure content accuracy, relevance and alignment.
• Identifies opportunities to incorporate new stories, innovations, business priorities and thought leadership into visitor experiences.
• Assists in the development and maintenance of tour materials, exhibit collateral, digital content, experience briefs and other supporting communications resources.

Consulting with Internal Stakeholders

• Serves as a trusted partner to internal stakeholders by recommending visitor engagement strategies that support business goals and audience objectives.
• Facilitates planning discussions with visit sponsors, functional leaders and business partners to align on desired outcomes and experience approaches.
• Identifies potential gaps, risks or opportunities that may impact visit success and recommends solutions.
• Builds strong cross-functional relationships that strengthen organizational support for the Visitor Experience program and related initiatives

Advancing the Visitor Experience Program

• Contributes to the ongoing growth and evolution of the Visitor Experience program through measurement, innovation and continuous improvement.
• Evaluates visitor feedback, stakeholder input and observed outcomes to identify opportunities to enhance experiences, storytelling and audience engagement.
• Recommends improvements to exhibits, content, messaging, processes and visitor engagement techniques.
• Monitors emerging trends in visitor experience, communications and experiential engagement to inform future enhancements.
• Collaborates with key partners, including Events & Resource Management, Security, IT, Catering and other supporting functions, to optimize the overall visitor experience.
• Supports strategic Corporate Communications initiatives, special projects, program resources and knowledge-sharing efforts.
• Assumes additional responsibilities and special projects as assigned.

This position is not hybrid/remote and will be located at our Brecksville Morikis Global Technology Center.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Minimum Requirements

• Bachelor's degree in a related discipline; (e.g., Communication, Marketing, Business, Journalism, English)
• Keen attention to detail, ability to work independently, strong organizational, interpersonal, listening and speaking skills
• Narrative development and public speaking skills with proven proficiency using different styles of message delivery to reflect the nature of the stakeholder, audience and key takeaways
• Ability to assist internal and external customers in an approachable and welcoming manner
• Ability to work effectively across all levels of the organization
• Ability to work cooperatively and effectively as part of a team
• Ability to multi-task and work well independently and under pressure in a fast-paced environment
• Reliable attendance and punctuality
• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status

Preferred Qualifications

• Prior experience in museum tours, tourism, and/or a customer service environment

Travel Requirements

• 10%