Visitor Experience Safety & Security Officer

Milwaukee Rescue Mission; Milwaukee (WI); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Hiring Range: $19.21-$20.10 hourly

Paid holidays

Free onsite parking

Business Casual/Casual Dress

Job summary

Milwaukee Rescue Mission is seeking a part-time Visitor Experience Safety & Security Officer to join our award-winning team in Milwaukee. This front-facing role combines hospitality with professional safety duties, ensuring a welcoming lobby and secure campus operations.

The position may require coverage at other Milwaukee Rescue Mission locations as needed, with a schedule of 20-24 hours per week, including evenings and weekends, to support campus safety and guest services.

Qualifications

• Minimum customer service or hospitality experience.
• Ability to interact with a diverse population in a welcoming manner.
• Comfort with security-related responsibilities and procedures.

Responsibilities

• Conduct regular patrols and inspections to identify safety risks.
• Monitor surveillance and alarm systems; respond to alarms and emergencies.
• Greet visitors in the lobby and direct them to the appropriate department.
• Assist with loading/unloading and other duties in the Distribution Center as needed.

Skills

Customer service

Hospitality

Security awareness

Communication

Time management

Microsoft Office

Tools

Surveillance systems

Access control systems

Security technology

Job description

Build a meaningful career using your unique talents and skills to make a difference in the lives of those in need through the power of the gospel.

We offer competitive salaries and benefits and a positive work environment built on a strong sense of community and commitment to our mission and calling.

We have been recognized as a NATIONAL Top Workplace by USA Today and have been named a Southeastern Wisconsin Top Workplace for three years running!

If you would like to join our award-winning team, please complete our online application, found at the end of each job posting below.

Position: Visitor Experience Safety & Security Officer

Location: Milwaukee, WI

Job Id: 1621

# of Openings: 1

VISITOR EXPERIENCE SAFETY & SECURITY OFFICER

The Milwaukee Rescue Mission is seeking a part-time Visitor Experience Safety & Security Officer. This position is a highly visible, front-facing dual role, combining exceptional hospitality and customer service with professional safety and security responsibilities. This position proactively maintains Central Campus safety and security, and is also responsible for greeting, assisting and directing all visitors with a warm, professional, and mission-driven approach when working in the Visitor’s lobby. In addition, this position may also be required to cover shifts in the Distribution Center or other Milwaukee Rescue Mission locations as operational needs require.

WORK SCHEDULE: Part-time (20-24 hours/week) Monday & Tuesday 6:00pm-12:00am and Saturday 2:00pm-10:00pm, with additional hours as needed.

LOCATION: Central Campus, 830 N 19th Street, Milwaukee, WI.

RESPONSIBILITIES:

• Safety & Security:
  • Conduct regular patrols and inspections of the building and grounds to identify and report maintenance concerns, damage and potential security risks
  • Diligently monitor surveillance cameras, alarm systems, and access control systems throughout shift
  • Respond to alarms and emergency calls, requesting assistance from emergency personnel for high-risk situations
  • If necessary, remove or assist in removing any person engaged in suspicious or criminal acts
  • Assist with escorts for staff and guests to vehicles after dark, if requested
  • Perform First Aid and/or other life saving measures if necessary
  • Support various emergency drills per emergency action plans
  • Assist with guest screening and breathalyzer tests at the Central Campus shelters (Safe Harbor & Joy House), as needed
  • Provide support for safety and security needs at other MRM campuses as needed
• Visitor Lobby:
  • Greet and engage visitors, including donors, vendors, volunteers, shelter guests and staff in a warm, professional and mission-driven approach ensuring each individual feels welcomed, valued, safe and appropriately directed
  • Provide clear direction and coordination, ensuring all visitors are efficiently connected to the appropriate department, staff member, or service area
  • Facilitate a seamless and positive experience for donors, including directing them to the Distribution Center or Pantry and ensuring proper handling of donated items
  • Maintain a clean, organized, and professional lobby environment that reflects MRM’s standards of excellence and care
  • Execute opening and closing procedures with consistency, accountability, and attention to detail
• Distribution Center (as needed)
  • Assist with the intake, sorting, organization, and inventory of in-kind donations, including clothing, household goods, personal care items, and seasonal supplies
  • Demonstrate stewardship and appreciation for all donated items, recognizing their significance to both donors and those served
  • Support organizational flow by transporting, stocking, and organizing materials in a safe and efficient manner
  • Perform physical tasks including lifting, unloading, and stocking shelves

QUALIFICATIONS:

• Mature Christian with a servant’s heart who is able to relate well with others in a diverse population
• Minimum 2 years customer service, hospitality, concierge, reception, or security-related experience preferred
• Outstanding customer service skills, outgoing and approachable with an enthusiastic, friendly and welcoming personality
• Strong verbal and interpersonal skills with the ability to actively listen, de-escalate, and communicate clearly and respectfully
• Strong organizational and decision-making skills
• Effective prioritization and time management skills
• Ability to work cohesively with staff across departments, demonstrating flexibility and reliability
• Competent working with Microsoft Office
• Comfortable working with surveillance systems, access control systems, and security technology
• Must be able to handle physical workload – ability to sit or stand for long periods of time, walking, stair climbing, kneeling, squatting, crouching, reaching, handling and gripping without difficulty, repetitive movement of both hands and arms, as well as frequent lifting or moving items with a maximum weight of 55lbs a short distance (ex: floor to shelf or cart), and pushing or pulling heavier items with the use of a cart or dolly.
• A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive
• Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
• Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
• Pass a pre-employment background check and drug test

PART-TIME BENEFITS:

• Hiring Range: $19.21-$20.10 hourly + applicable shift differential based on candidate qualifications and experience
• Paid holidays
• Free onsite parking
• Business Casual/Casual Dress

The Milwaukee Rescue Mission is a 501 (c)3, charitable, non-profit church, Christian organization. Milwaukee Rescue Mission has an organizational religious exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964, as amended, concerning religious discrimination in employment. We further reserve the right to discriminate or designate certain positions when a bona fide occupational qualification exists. Subject to the Constitution of the United States and all applicable state and federal laws, Milwaukee Rescue Mission does not discriminate in the administration and dissemination of its programs and services

Watch our employment video below to learn about our competitive pay, generous benefits package and more!