PT 2nd Shift Guest Services Associate

Milwaukee Rescue Mission; Milwaukee (WI); On-site; USD 24,879 - 25,747; Part time

Benefits offered by this job

Paid holidays

Free on-site parking

Business casual/casual dress

Job summary

The Milwaukee Rescue Mission seeks a PT 2nd Shift Guest Services Associate to assist women and children at the Joy House. This part-time role offers 25 hours weekly, focused on providing care, oversight, and exceptional customer service to guests in a supportive Christian environment.

Applicants should be mature Christian women, possess a High School Diploma or GED, and demonstrate outstanding communication and compassion skills. A shift differential may apply to the hiring range of $18.06–$18.69 per hour, based on qualifications and experience.

Qualifications

• Mature Christian woman with a servant's heart.
• Must handle a physical workload and complete required tasks efficiently.
• Ability to follow instructions and be a team player.

Responsibilities

• Assist in the basic care needs of guests.
• Provide oversight during meal time and activities.
• Perform housekeeping and clerical tasks as needed.

Skills

Customer service skills

Compassionate attitude

Ability to lift 50 lbs

Computer literacy

Effective communication

Education

High School Diploma or GED

Job description

Position: PT 2nd Shift Guest Services Associate

Location: Milwaukee, WI

Job Id: 1604

# of Openings: 1

Joy House – Milwaukee Rescue Mission Division for Women & Children. The women and children who come to us for emergency or long-term support rely on the safety, love and warmth of Joy House and its many services and programs. We nourish and nurture them through training, education and spiritual guidance so they can make better lives for themselves and for their kids.

This position is for a Christian woman with good people skills and a strong heart’s desire to work with the homeless. The role is part‑time, 25 hours per week, on the 2nd shift (5 pm–10 pm or 6 pm–11 pm) at the Central Campus, 830 N 19th Street, Milwaukee, WI 53233.

Responsibilities

• Help with the basic care needs of guests, including distribution of toiletries, clean linens, medication and food; assist guests with personal laundry, cleaning, managing children, etc.
• Provide assistance and oversight to women and families during meal time transport, daily activities, breaks and regularly scheduled meetings, acting as both a mentor and guide.
• Perform housekeeping tasks, including preparing snacks and lunches, laundry, vacuuming, mopping, emptying garbage, transporting guest belongings, etc.
• Help guests understand and follow all house rules.
• Maintain safety by monitoring guest belongings at intake and entry into the building; secure doors at all times and regularly monitor guest rooms for contraband, cleanliness, safety and wear and tear.
• Provide exceptional customer service, interacting with Joy House guests and their children in a friendly, professional, and hospitable manner, treating everyone with dignity and respect.
• Assist with clerical tasks, such as completing daily statistical forms, filing and occasionally answering phones.
• Perform other tasks as needed.

Qualifications

• Mature Christian woman with a servant’s heart who can relate well with others in a diverse population, communicating effectively and professionally.
• High School Diploma or GED equivalent required.
• Previous customer service and/or hospitality‑related experience highly desired.
• Must be able to handle a physical workload – capable of continuously standing, walking, stair climbing, kneeling, squatting, crouching, reaching, handling and gripping without difficulty; perform repetitive movements of both hands and arms; lift, carry, push or pull a maximum weight of 50 lbs.
• Passionate about creating a warm, inviting, and clean living environment.
• Ability to differentiate between and define specific uses of cleaning products and equipment.
• Outstanding customer service skills, outgoing and approachable with an enthusiastic, friendly, and welcoming personality.
• Caring, compassionate and non‑judgmental attitude with a genuine concern for Joy House guests and their children.
• High degree of skill in verbal communication and listening combined with a great deal of attention to detail, patience, politeness, and tactfulness.
• Computer literacy; competent working with database software and MS Office applications.
• Ability and willingness to follow instructions, to be flexible, and a team player.
• A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive.
• Reliability, dependability, and punctuality are expected.
• Agreement with and subscription to the MRM Statement of Faith and the MRM Statement of Biblical Convictions.
• Committed follower of the Lord Jesus Christ, evidenced in personal testimony and Christian conduct.
• Pass a pre‑employment background check and drug test.

Part‑Time Benefit Package

• Hiring range $18.06–$18.69 per hour plus applicable shift differential, based on candidate qualifications/experience.
• Paid holidays.
• Free on‑site parking.
• Business casual/casual dress.

The Milwaukee Rescue Mission is a 501(c)3, charitable, non‑profit church, Christian organization. The organization has a religious exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964, as amended, concerning religious discrimination in employment. The organization further reserves the right to discriminate or designate certain positions when a bona fide occupational qualification exists. Subject to the Constitution of the United States and all applicable state and federal laws, Milwaukee Rescue Mission does not discriminate in the administration and dissemination of its programs and services.