Visitor Experience Lead — Museum Store & Admissions

Maine Archives and Museums; Maine; On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Paid vacation - 2 weeks

Annual paid holidays (8)

Healthcare reimbursement

Museum membership and generous store discount

Free parking

Job summary

The Maine Archives and Museums is looking for a Visitor Experience Supervisor for their Mineral & Gem Museum in Bethel. In this full-time role, you will oversee day-to-day operations and customer service in the admissions area and museum store. Your leadership will ensure optimal staff performance and customer satisfaction.

Ideal candidates should have at least 1–3 years of experience in retail or customer service, along with strong communication skills. The position offers competitive pay, benefits like paid vacation, and flexible hours, including weekends.

Qualifications

• 1–3 years of experience in a supervisory role within retail or customer service.
• Experience with cash handling for at least 1–3 years.
• Strong verbal communication skills.

Responsibilities

• Coordinate shift coverage and delegate tasks to staff.
• Train and onboard new hires, monitoring performance.
• Handle complex customer complaints effectively.

Skills

Leadership skills

Customer service

Time management

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

The Maine Archives and Museums is looking for a Visitor Experience Supervisor for their Mineral & Gem Museum in Bethel. In this full-time role, you will oversee day-to-day operations and customer service in the admissions area and museum store. Your leadership will ensure optimal staff performance and customer satisfaction.

Ideal candidates should have at least 1–3 years of experience in retail or customer service, along with strong communication skills. The position offers competitive pay, benefits like paid vacation, and flexible hours, including weekends.