Visitor Experience & Family Programs Lead

Franklin Park Conservatory; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Franklin Park Conservatory in Columbus, OH, seeks an Visitor Experience Lead - Programming Specialist to plan and present engaging family programs tied to exhibits and collections. You will manage logistics, coordinate with teams, and help grow attendance and membership.

You will lead the Children’s Interactive Play Area, run daily program operations, and support the Gingerbread Competition and other community events as needed.

Qualifications

• High School diploma or equivalent is required.
• 3+ years of experience in informal or formal education and/or customer service.
• Excellent written and verbal communication and strong audience engagement.

Responsibilities

• Plans and presents family-friendly programming to drive attendance.
• Collaborates with peers to create a cohesive visitor experience.
• Engages community partners to expand patron diversity.
• Manages program logistics including payments and performance spaces.
• Secures volunteers and staff for programming.
• Disseminates program information to Marketing and staff.
• Develops and maintains the Children’s Interactive Play Area and train display.
• Assists with Gingerbread Competition and community engagement.

Skills

Customer Service

Communication

Interpersonal Skills

Initiative

Organization

Time Management

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

Franklin Park Conservatory in Columbus, OH, seeks an Visitor Experience Lead - Programming Specialist to plan and present engaging family programs tied to exhibits and collections. You will manage logistics, coordinate with teams, and help grow attendance and membership.

You will lead the Children’s Interactive Play Area, run daily program operations, and support the Gingerbread Competition and other community events as needed.