Visitor Experience Associate — Contemporary Art Museum

Go VCE; Richmond (VA); On-site; USD 18,000 - 26,000; Part time

Job summary

The Institute for Contemporary Art at VCU seeks friendly, motivated individuals to join as Visitor Experience Associates. This part-time, fully onsite role supports opening/closing duties, guest greeting, ticketing, tours, and safety compliance.

Ideal candidates will have a high school diploma, strong communication skills, and a commitment to respectful service for diverse visitors. Flexible weekend/evening hours are common, with a 15–29 hour work week.

Qualifications

• Must pass a pre-employment background check.
• High school diploma or equivalent; some college or museum experience preferred.
• Previous experience in customer service, hospitality, or cultural institutions preferred.
• Excellent communication and interpersonal skills.
• Reliable, punctual, and able to work independently or in a team.
• Weekend, holiday, and occasional evening availability.

Responsibilities

• Open and close museum operations following procedures and ensure public areas are prepared.
• Greet visitors, answer questions, and assist with exhibit information.
• Lead guided tours and workshops as trained.
• Facilitate ticket sales, membership sign-ups, and event check-ins.
• Document incidents and maintenance reports per team protocols.
• Monitor safety and assist in emergencies as needed.
• Collaborate with staff and volunteers to deliver a seamless visitor experience.

Skills

Customer service

Hospitality

Communication skills

Teamwork

Flexible schedule

Education

High school diploma or equivalent

Job description

The Institute for Contemporary Art at VCU seeks friendly, motivated individuals to join as Visitor Experience Associates. This part-time, fully onsite role supports opening/closing duties, guest greeting, ticketing, tours, and safety compliance.

Ideal candidates will have a high school diploma, strong communication skills, and a commitment to respectful service for diverse visitors. Flexible weekend/evening hours are common, with a 15–29 hour work week.