Visitor Experience Ambassador (Historic Site)

Socket.dev; Williamsburg (VA); On-site; USD 25,000 - 26,000; Full time

Job summary

The Colonial Williamsburg Foundation is seeking a Guest Service Specialist to greet visitors, assist with ticketing, and orient guests to the historic area and museums. You will support onsite sales, validate tickets, and help ensure a smooth guest experience across multiple entry points.

Required: high school diploma and at least 1 year in a customer service role; proficiency with Microsoft Office; knowledge of Tessitura CRM is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in customer service role.
• Proficiency with Microsoft Office.
• Knowledge of Tessitura CRM or other ticketing/CRM systems.
• Strong verbal communication skills.

Responsibilities

• Welcoming visitors and representing the foundation as the first point of contact.
• Assist in opening, closing, and daily operations of all guest entry points (Visitor Center, Museums, etc.).
• Operate an automated ticketing system accurately.
• Monitor theater queues and assist with film introductions.
• Promote and sell admissions, lodging, and dining options across channels.
• Validate advance tickets and capture master file information.
• Participate in daily stand-up briefings with staff and updates.
• Provide guest-focused service including arrival orientation and transportation info.
• Ensure accurate collection of customer data (names, emails, phone numbers).
• Process discounts, promotions, and vouchers; post payments and maintain cash handling accuracy.
• Assist Lead Guest Service Specialist and Supervisor with inquiries and customer experience.

Skills

Microsoft Office suite

Verbal communication

Customer service

Problem solving

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

Tessitura CRM

Job description

The Colonial Williamsburg Foundation is seeking a Guest Service Specialist to greet visitors, assist with ticketing, and orient guests to the historic area and museums. You will support onsite sales, validate tickets, and help ensure a smooth guest experience across multiple entry points.

Required: high school diploma and at least 1 year in a customer service role; proficiency with Microsoft Office; knowledge of Tessitura CRM is a plus.