Part-Time Guest Experience Ambassador | View Boston

ASM Global; Boston (MA); Hybrid; USD 22,000 - 26,000; Part time

Job summary

Legends Global in Boston is seeking a Part‑Time Guest Experience Ambassador to deliver outstanding guest service at View Boston. The role involves ticket fulfillment, retail operations, and Magic Memories photo services, with a strong sales orientation.

The ideal candidate will have excellent communication skills, the ability to handle POS transactions, process cash, and engage with guests in a fast-paced environment. Flexibility to work weekends and evenings is required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong sales skills with a customer-focused approach.
• Proficiency with Point-of-Sale (POS) systems and basic computer skills.
• Proficiency with cash handling – operating a cash register with precision and accuracy.
• Multilingual or sign language capabilities a plus.

Responsibilities

• Ticket Fulfillment: greet guests, explain ticket options, pricing, and promotions.
• Sales: handle ticket sales including online and walk-up purchases.
• Operate POS system, process payments, issue receipts.
• Assist guests with kiosk operation and deposits, end-of-day reconciliation.
• Retail: assist in View shop, merchandise knowledge, restock shelves.
• Photo Experience: engage guests, explain packages, print photos, assist with orders.
• Provide exceptional customer service and resolve issues promptly.
• Promote and upsell photo packages to increase revenue.

Skills

Communication skills

Sales skills

POS systems

Cash handling

Multilingual

Sign language

Education

High School Diploma

Tools

POS software

Job description

THE ROLE

Part‑Time Guest Experience Ambassador

LOCATION

View Boston | Boston, MA

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white‑label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world‑class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

ABOUT THE ROLE

The Part‑Time Guest Service Ambassador is a dynamic and customer‑focused role responsible for providing exceptional experience to all guests. This position involves ticket fulfillment, retail operations and assisting with our Magic Memories photo services. The ideal candidate will be passionate about guest service, possess excellent communication skills, and have a strong sales‑oriented mindset.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Ticket Fulfillment: Greet guests warmly and provide detailed information about ticket package options, pricing, and special promotions.
• Efficiently handle ticket sales, including online ticket purchase, and walk‑up purchases.
• Operate a point‑of‑sale (POS) ticketing system, compute receipt totals and accurately deliver to guests.
• Assist guests with kiosk operation as needed.
• Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
• Accept and verify opening bank, process cash/credit cards from guests and record end of day receipts, prepare deposits for bank and validate deposit against ticketing system reports.
• Ensure accurate and timely issuance of tickets, providing clear instructions on entry procedures and observatory highlights.
• Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
• Inform guests of events, closings, restrictions, and any other information necessary to make an informed ticket buying decision.
• Address customer inquiries and resolve any ticket‑related issues or concerns promptly and professionally.
• Retail Operations: Assist customers in the View shop, offering product knowledge and recommendations on merchandise, including souvenirs, apparel, books etc.
• Maintain a clean, organized, and visually appealing retail environment.
• Process sales transactions accurately using the point‑of‑sale (POS) system.
• Monitor inventory levels, restock shelves & displays, fridges, and report any shortages to the Operations Management team.
• Maintain inventory, merchandise placement, and accurate counts.
• Assist in end of month counting of retail inventory.
• Assist with visual merchandising to enhance the overall View Boston shopping experience.
• Magic Memories Photo Experience: Engage guests in the Magic Memories photo experience area, explaining our photo package options for a special offer.
• Capture high‑quality photo prints for our guests, using the provided equipment and ensure their satisfaction with the print.
• Process photo orders, including printing and providing instructions on digital delivery, while ensuring quick and efficient service.
• Promote and upsell photo packages, increasing revenue through value‑added services.
• Customer Service: Always provide exceptional customer service, ensuring positive and memorable experiences for all guests.
• Address and resolve customer complaints or issues with a calm and professional demeanor.
• Share knowledge about View Boston’s exhibits, events, and technology to enhance the guest engagement.
• Perform other duties, tasks and responsibilities as assigned by management.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• High school diploma or equivalent; additional education or training in retail, sales, or customer service is a plus.
• Previous experience in ticket sales, retail or attractions is preferred.
• Excellent communication and interpersonal skills.
• Strong sales skills with a customer‑focused approach.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Proficiency with Point‑of‑Sale (POS) systems and basic computer skills.
• Proficiency with cash handling – operating a cash register with precision and accuracy.
• Passion for the city of Boston and a desire to share that passion with guests.
• Ability to stand for extended periods of time and handle physical activities such as lifting and moving merchandise.
• Comfortable working in a fast‑paced environment.
• Education and/or Experience: High School Diploma or Equivalent. 2-4 years’ experience in customer service, hospitality, travel, tourism, or attractions preferred.
• Skills and Abilities: Strong verbal communication and interpersonal skills.
• Comfortable engaging with individuals and groups in a fast‑paced setting.
• High level of demonstrated professionalism and customer service.
• Passion for Boston’s culture, history, and landmarks.
• Ability to memorize historical and technical information.
• Multi‑lingual or sign language capabilities a plus.
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
• Ability to stand or walk for extended periods and work a flexible schedule including weekends, evenings, and holidays.

COMPENSATION

$17.50 Per Hour

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.