Visitor Control Support- Junior

Serco; Vienna (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vacation and sick leave

401(k) plan

Job summary

Serco Inc. is seeking a Visitor Control Support - Junior Specialist to assist a Department of Defense client (F-35 JPO mission) with visitor processing, access coordination, and security recordkeeping at the Arlington, VA site.

You'll work with government personnel, contractors, and visitors to ensure secure facility operations and accurate documentation. The role emphasizes customer service, attention to detail, and the ability to handle sensitive information in a fast-paced security

Qualifications

• U.S. Citizenship is required.
• Ability to obtain and maintain a Secret security clearance.
• Bachelor's Degree or three years of related work experience.
• Experience supporting visitor control, access control, facility security, administrative security, or related mission support functions.
• Strong customer service, organizational, and communication skills.

Responsibilities

• Support visitor processing, access coordination, documentation, and recordkeeping.
• Assist with maintaining visitor logs, visit requests, access rosters, and related security files.
• Coordinate with government, contractor, and visitor personnel to support timely visitor access and accurate documentation.
• Support facility security and administrative security procedures associated with visitor management.
• Maintain accurate records and support recurring data calls, status updates, and action items tracking.
• Provide professional customer service while handling sensitive visitors and access-related information.

Skills

U.S. Citizenship

Ability to obtain Secret clearance

Customer service

Recordkeeping

Attention to detail

Education

Bachelor's Degree in related discipline

Three years of relevant work experience

Tools

Microsoft Office

Administrative tracking tools

Job description

Position Description & Qualifications

Looking for an opportunity at a place you can have influence every day? Then Serco has the right opportunity for you! As the Visitor Control Support - Junior Specialist, you will provide visitor control and administrative security support to a Department of Defense customer supporting the F-35 Joint Program Office mission.

Bring your customer service mindset, attention to detail, and ability to manage sensitive access-related information to support secure facility operations. In this role, you will work closely with government personnel, contractors, and visitors to facilitate visitor access, maintain accurate records, and support administrative security processes. Your efforts will help ensure secure and efficient facility operations while supporting critical mission requirements.

In This Role, You Will:

• Support visitor control activities, including visitor processing, access coordination, documentation, and recordkeeping.
• Assist with maintaining visitor logs, visit requests, access rosters, and related security files.
• Coordinate with government, contractor, and visitor personnel to support timely visitor access and accurate documentation.
• Support facility security and administrative security procedures associated with visitor management.
• Maintain accurate records and support recurring data calls, status updates, and action items tracking.
• Provide professional customer service while handling sensitive visitors and access-related information.

To Be Successful in This Role You Will Have:

• U.S. Citizenship.
• Ability to obtain and maintain a Secret security clearance.
• Bachelor's Degree in a related discipline, or three (3) years of relevant work experience.
• Experience supporting visitor control, access control, facility security, administrative security, or related mission support functions.
• Strong customer service, organizational, and communication skills.
• Ability to maintain accurate records and manage recurring access-related actions.

Desired Skills

• Experience supporting the Department of Defense or other government security environments.
• Knowledge of visitor management and facility access procedures.
• Strong attention to detail and record management capabilities.
• Ability to effectively coordinate with multiple stakeholders while maintaining professionalism and discretion.
• Proficiency with Microsoft Office applications and administrative tracking tools.
• This position is on-site.
• Must be able to work in the Arlington, Virginia office Monday through Friday during normal business hours.
• This position supports a Department of Defense customer and the F-35 Joint Program Office mission.
• Security clearance eligibility and maintenance requirements apply.
• Candidates must be comfortable handling sensitive visitors and access-related information in accordance with established security procedures.

F-35 JPO Security Support Services

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail] .