Mid-Level Visitor Control Support

Serco; Vienna (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Serco Inc. in Arlington, VA, is seeking a Mid-Level Visitor Control Support Specialist to provide visitor control and security support for a DoD customer supporting the F-35 JPO mission.

The role encompasses visitor access management, security documentation, and administrative security tasks in a fast-paced government environment. You will be the primary contact for visitors and government personnel, ensuring compliance with procedures while maintaining discretion and high customer-service

Qualifications

• Experience in visitor control, access control, or security support.
• Ability to obtain and maintain a Secret Security Clearance.
• U.S. citizenship required.
• Bachelor's degree required.

Responsibilities

• Support visitor processing, documentation, and access coordination.
• Maintain visitor logs and access rosters.
• Coordinate with government, contractor, and visitors.
• Support security procedures for visitor management.
• Maintain records and ensure actions meet expectations.
• Handle sensitive information with professionalism.
• Process visit certifications for JPO personnel.
• Issue and track visitor badges.
• Process country clearance requests.
• Monitor Government property.
• Collect and close foreign travel reports.

Skills

Visitor control

Security procedures

Customer service

Attention to detail

Communication skills

Travel readiness

Onsite work

Education

Bachelor's degree in related discipline

Job description

Position Description & Qualifications

F35 Mid-Level Visitor Control Support

Looking for an opportunity at a place where you can have an influence every day? Then Serco has the right opportunity for you! As the Mid-Level Visitor Control Support Specialist, you will provide visitor control and security support to a Department of Defense customer supporting the F-35 Joint Program Office mission.

In this role, you will support visitor access management, facility security activities, security documentation, and administrative security functions within a fast-paced government environment. You will serve as a key point of contact for visitors, government personnel, and contractors while ensuring compliance with established security procedures and customer requirements. Your professionalism, attention to detail, customer service skills, and ability to manage sensitive information will contribute directly to mission success supporting one of the Department of Defense's most critical acquisition programs.

In This Role, You Will:

• Support visitor control activities, including visitor processing, documentation, access coordination, and recordkeeping.


• Assist with maintaining visitor logs, access rosters, visit requests, and related security documentation.


• Coordinate with government, contractor, and visitor personnel to support timely and accurate access processing.


• Support physical and facility security procedures associated with visitor management.


• Maintain accurate records and ensure visitor control actions are completed in accordance with customer expectations.


• Provide professional front-line customer support while handling sensitive information and recurring security actions.


• Transmit Special Access Program (SAP), Sensitive Compartmented Information (SCI), and collateral visit certifications for F-35 JPO personnel.


• Issue, maintain, distribute, track, and inventory F-35 JPO visitor badges.


• Support personnel and process incoming and outgoing visit requests.


• Create and process country clearance requests through approved visitor management systems.


• Monitor and control incoming and outgoing U.S. Government property.


• Collect, maintain, and close foreign travel reports.

To Be Successful in This Role You Will Have:

• U.S. Citizenship.


• Bachelor's degree in related discipline.


• Minimum of three (3) years of relevant work experience.


• Experience supporting visitor control, access control, facility security, administrative security, or related mission support functions.


• Strong customer service, organizational, and communication skills.


• Ability to travel up to 10%, including within the Continental United States (CONUS) and Outside the Continental United States (OCONUS), as required.


• Must be able to obtain and maintain a Secret Security Clearance.


• Ability to work onsite in Arlington, Virginia, Monday through Friday during normal business hours.

Preferred Education, Experience, and Certifications

• Prior experience working in a secure facility.


• Prior experience working in a security countermeasures environment.


• Current and active Secret Security Clearance preferred.


• Active Top Secret Security Clearance preferred.


• Active Top Secret Security Clearance with Special Access Program (SAP) access or eligibility preferred.


• Experience supporting the Department of Defense security operations and visitor management programs.


• Experience handling sensitive or classified information in a secure environment.


• Strong attention to detail and ability to manage multiple priorities simultaneously.

Additional Information

• This position is onsite in Arlington, Virginia.


• Work will be performed in a secure government environment.


• Position requires the ability to obtain and maintain access to customer facilities and systems.


• Up to 10% travel may be required in support of mission requirements.

F-35 JPO Security Support Services

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance


• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract


• 401(k) plan that includes employer matching funds


• Tuition reimbursement program


• Life insurance and disability coverage


• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection


• Birth, adoption, parental leave benefits


• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days.