Visitor Center Experience Lead: Retail & Coffee (Flexible Hours)

Visit Austin; Austin (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Visit Austin is hiring for a retail/gift shop associate with coffee-making responsibilities in Austin, TX. You will greet customers, share local recommendations, and help with gift shop transactions in a fast-paced setting.

The role emphasizes customer service, merchandise upkeep, and teamwork, with duties spanning sales, inventory, and store cleanliness. Weekend/holiday availability is required, and experience in retail or café settings is preferred.

Qualifications

• Previous experience in a gift shop or retail environment is preferred.
• Prior experience as a barista or in coffee preparation is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• A passion to engage with others and make connections with people.
• Basic math and cash handling skills.
• Availability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and assist customers, providing information about Austin and things to do, gift shop products and services.
• Offer suggestions based on customer needs and preferences.
• Provide excellent service by handling inquiries, purchases, and returns with professionalism and a positive attitude.
• Maintain an organized, clean, and visually appealing store layout.
• Restock shelves and displays, ensure proper labeling and pricing.
• Process sales transactions using the POS system.
• Assist with inventory management, including receiving shipments and ensuring stock levels.
• Regularly clean and sanitize the store, including gift shop and coffee bar.
• Ensure supplies are stocked (napkins, cups, lids) and coordinate with team for smooth operations.
• Assist with events, promotions, or seasonal displays.
• All other duties as assigned.

Skills

Customer service

Communication

Multitasking

Cash handling

Job description

Visit Austin is hiring for a retail/gift shop associate with coffee-making responsibilities in Austin, TX. You will greet customers, share local recommendations, and help with gift shop transactions in a fast-paced setting.

The role emphasizes customer service, merchandise upkeep, and teamwork, with duties spanning sales, inventory, and store cleanliness. Weekend/holiday availability is required, and experience in retail or café settings is preferred.